Kalyan Jewellers — Store refusing to honor their own promises even though available in print

Irahanda

from Bengaluru, Karnataka

Jan 27, 2021

Address: No 93/1, Varthur Main Road, Old Airport Road, Marathahalli, Bangalore - 560037, Karnataka.

72 grms gold certificate ( at approx 4650/- per gram)bought online with an assurance of gold rate protection and adjustment of making charge and gst paid for gold coin towards jewellery purchase. However store refused to honour the promise. Forced me to buy jewellery at current rate (higher i.e. 4775/-) and minimum 60 grms purchase to get discount on making charge... ordered on 4th oct 2020, incorrect product given after many months of follow up. Staff refuses to correct the design or honor gold protection... plus sold other schemes with false claims and now refuse to return money even after promising they will.
Very rude and rowdy like sales person. Scary. Please help in getting my money back. I dont want to do business with them

Attached is the certificate which promises gold protection & adjustment of making charges and GST against jewellery order.
Also attached is the bill with increased rate per gram i.e. 4775/- for 62 grams

+2 photos

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Kalyan Jewellers customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2021

Kalyan Jewellers Customer Care's response Hi Irahanda, we deeply regret the inconvenience caused. We have taken note of the same and assure you to take appropriate steps immediately. Kindly share your contact number with us at [protected]@kalyanjewellers.net to enable us to speak to you and ascertain the issue in detail.
- Team Kalyan Jewellers.

Jan 28, 2021

Updated by Irahanda Sorry, i am not understanding. You want me to leave my number here or mail it to you? If mail, what mail id can I send it on?

Jan 28, 2021

Updated by Irahanda Phone number sent...