Kalyan Jewellers — Transaction

Address: Chennai, Tamil Nadu, 60036

Website: kalyan jewelers

Dear sir/ madam,

With due regards I, Vinodhini regular customer in your reputed organisation would like to request you to pay attention on the below issue.
Dec7th 2016, i have swiped twice debit card of 10, 000 rs towards a scheme payment and both the transaction got declined but the particular amount was been deducted from my account.
In further discussion with your organisation one amount of 10, 000 was been reversed on the same day and another 10, 000 RS was not been reversed .
Its been 5 months i have been struggling to sort this issue, as per the bank i need a statement from your organisation stating that particular amount was not been credited towards you.
Please find the below mentioned transaction details of the non reversed amount for your reference and help me with the issue.

TRANSACTION NO : 000947

Regards,
Vinodhini Uthayakumar
[protected]