Kalyan Jewellers — Used mangalsutra sold and staff rude on complaining about it

Address: Vadodara, Gujarat, 390001

We recently bought a mangal sutra necklace. We were impressed by the time taken and the number of staff counters it passed through before making the payment and getting the delivery. The necklace had a dull shine, we thought it may be dull finish. On checking it again on reaching home we were taken aback as we noticed black dirt on the neck side/hooks.

We promptly visited them to bring it to their notice and advise them to at least polish and clean it before putting it on display/sell. They just refused to accept it and kept on trying to convice us that it was just some tag glue.