KFC India — kfc ordered using portal order not created but money deducted google pay

Pushpalatha Pushpangadan

from Bengaluru, Karnataka

Aug 16, 2019

Address: KENZO ENCLAVE, 5th cross,KC Mallappa Reddy Layout, Koramangala 8 th block, 560095

Hi team,

I have ordered from kfc portal on 15-aug-2019 using google pay.
Money got deducted, but order not created. Please return the money back. This is kind of stealing money without providing service. Please find the transaction details. Please correct your application also to make sure money deduct only if the order is created and to return money back in case of any issue in order creation

Otherwise kfc can make lot of money with failed transaction. Atleast application should have minimum gurantee to return money for failed transaction. Otherwise should have proper complaining system

Transaction id:[protected]

To: billingdeskpg. [protected]@icici

Amount : 448.26

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Comments

Kapil Chamoli

from Delhi, Delhi

Aug 29, 2019

I had placed an online order on 27.07.2019 from KFC worth 578.25 INR which was cancelled. I have reminded many times but I am still waiting for my refund. I called the KFC Customer Care and enquired about it. The representative advised me to drop necessary screenshots but till now KFC support team has not refunded my money.

KFC India Customer Care's response, Aug 30, 2019

Verified Support

Hi Kapil, this should not have happened. Please share your contact number, order ID and restaurant details. We will escalate your concern to our team and they will get back to you.

sairam ganji

from Hyderabad, Telangana

Sep 3, 2019

I have made payment of 732.49 on August 28 thru Google pay account. Money got debited but order got cancelled. Kindly refund my money.

Upi transaction I'd
[protected]