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Koovs.com / Marble E-Retail Complaints & Reviews

www.koovs.com
2.9
Updated: Jun 16, 2023
Complaints 406
Resolved
232
Unresolved
174
Good! Koovs.com / Marble E-Retail values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Koovs.com / Marble E-Retail step up their efforts to fully resolve all complaints 👍
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3
Order Cancellation
2
Product returned but refund not credited
2
Refund and exchange not processed for order-2291214

Koovs.com / Marble E-Retail reviews & complaints page 5

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P
Pradeephenry
Jun 5, 2020
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Not delivered the to product to the address

Address: 9/a singavaram salai r.c krishnapuram gingee -604202

I have wrote lot of complaint mails abd contracted customer service taken so much but dint resolve the issue. Its about my order i ve made payment in online in koovs app. And i did in month of april. I gave chennai address to delivery abd it came in the month of may but that time i dint available there coz i'd covid-19 issues i went to back my native so u requested to deliver to my native address and they replies we can't update the address...
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Sujata Maharana
May 31, 2020
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Not delivering my order

Order# 7501738

No call from the team and package still undelivered since 25th may...
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Daryl Raj
May 31, 2020
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Orders is still in progress

I can't receive any updates regarding my orders. It's shows still in progress...
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Jessica Saldanha
May 29, 2020
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Wrong product

I have got the wrong order. This is not what i ordered for. Even after raising multiple queries there is no reply. Please please look into my matter. N initiate my request. My order no is 7523677. I am attaching the invoice...
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M
Mayuri Mali
May 28, 2020
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Received wrong product and not able to return items

Address: M. G. Vidyalaya, pravaranagar, taluka-Rahata, Ahmednagar. pin code :413712

On 24 may I have already received 'order id- 7519141' with 'track Id: [protected], Including three products but one product (sandals) is not what I ordered! So I wanted to return that but just as shown in the pictures in order details showing it's still "intransit!" So I 'couldn't able to to return!' I have already raised complaints two times but I've got no response at all from koovs.com....
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Arghya rooj
May 26, 2020
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total amount of refund not received

I ordered 3 products total rs 1363 but order cancelled in the payment page. For that the money was debited from my account. After few days i only got 768 rs. But i have paid 1363 rs total. How is this possible?? I mailed about this atleast 15 times but there is no solliution nd also no reply many times. The call support is not working now. So how can i get my full refund?? Pls help. Now in this situation i want a ph call from koovs nd my...
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Mayuri Mali
May 26, 2020
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Received wrong product

Two days ago i have received my order 7519141. But one of the product is not what i ordered. I want to return that product but i couldn't because the status on the app still showing it's 'intransist'! I'm requeed to fix that problem as soon as possible so i can return the product, i tried to connect through mails but didn't get any kind of reply!!!...
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Shashank Srinivas
May 26, 2020
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Product not yet received

Address: Koovs Marketing Consulting Pvt. Ltd 3rd Floor, 77 A Sector-18, IFFCO Road, Gurgaon - 122015

I have placed an order 8th may 2020. But i haven't recieved any update on the order. It has been three weeks. Please make it delivered as soon as possible. My order id : 7509070....
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Bijilas Gulas
May 26, 2020
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Product missing in my order

My order no 7493625 one product is missing. I have order 4 products only 3 received
The parcel was broken and resealed with tap i will attach the picture i have infrom the delivery man he told he have to responsibilty tell to koovs
This is how you do prepaid order customer. I need a reply? This will be the last time i purchase i[censored] dont reply
I have sent mail several times but you have not replying...
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ayesha simpy
May 23, 2020
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i ordered few products by mistakenly it got cancelled and they charged the shipping charges deducted my money and have refund

I have placed an ordered for 1203rs almost all the items were shipped and only one item was left to be shipped but by mistakenly i cancelled the order they deducted the shipping amount of 199rs and refunded 60 rs only want full amount back the product was also not available with them but the charged the shipping....
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Damanpreet Singh 27
May 23, 2020
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Products

Address: Koovs Head Office Address: Marble E- Retail Pvt. Ltd, 75 D gate No. 2, Sector 18 Gurgaon- 122015.

If i have received my product and i want to return it but on the app it is still showing the status as shipped!! How will i return it to you? I have no option and when i call to customer support there’s no one to answer and if these defective products did not get replaced i assure that koovs in not going to fool no one anymore and this thing happened to me the previously! Koovs is going to be sued!!! Contact me asap [protected]!...
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Diveshh
May 22, 2020
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Refund awaiting

I am still awaiting for my refund the payment was done for 1260 however i have only received 740 in my account
I have sent an email several times to support but there is no response
Order number 7514233...
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Rashmi Daga
May 22, 2020
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Not delivering my order even after a month

Address: Marble E-Retail Pvt. Ltd. First Floor, Plot No 54 B, Sector-18, Udyog Vihar, Gurgaon, Haryana - 122015

Hi,
I have multiple orders pending from KOOVS, and none have been updated, other e-commerce websites are delivering, so why aren’t these getting updated?
Orders :
7502315
7517038
7517043
7517665
7523975...
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Bugsbunny1234
May 22, 2020
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Refund not received even after 2 months

It's been more than 2months now but I haven't yet received the refund for the returned product. I have exchanged more than 10 mails over the past two months but the problem is still not resolved and I haven't been refunded yet. All the other ecommerce platforms are working so efficiently but koovs is highly disappointing....
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A
A.D GAMER
May 21, 2020
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Did not get refund..

I had order clothes from but i cancelled the order due to some. They said that they gave the refund in 7 to 10 but 10 days passed i didn't get my refund back. The order number is 7508052

Koovs care (Marble)

May 11, 2020, 6:58:20 pm gmt+5:30

Dear customer,

Greetings from koovs.com!

As discussed in previous email, we would like to inform you that the amount of rs 1256/-...
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Ankit.tiwari
May 19, 2020
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Money deducted from account but order not placed

I just bought 3 jackets today and checked them out and my money got deducted from my account and still it is not showing in my order list....
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Yuvraj singh Mundra
May 7, 2020
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I'm complaining about my money is deducted but order is not placed

On 7 may at 2:17:30 am I tried to place one order with amount of INR 1310 but when I was odering with Google pa your application stopped working and then amt deducted from my acount but order has not been placed who's gone bear this amount Please tk action....
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Jeevan Kumar Seerapu
May 4, 2020
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didn't refund for my order

Address: Gurgaon, Haryana-122015

Its been 40 days, i didn't get my refund.
Return reference number : be03c3

Order number : 7436514

Name : jeevan kumar seerapu

Mail : [protected]@gmail.com

Phone number : [protected]
Their team stopped replying me on gmail

But those guys are so active on social media to conduct some contests but not to serve their customers complaints.

I sent...
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Deepak Ramana
May 3, 2020
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amount deducted, but the order has not been placed.

Date: 05/03/2020
Order Id: [protected]

Payment has been decucted but the order was not confirmed.
Could you please look into this.
Deducted amount : Rs 1655.00...
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Sanath Iyengar
Apr 7, 2020
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about clothes I booked

Sir i have ordered clothes in koovs amount was debited from account and they didnt showed order id and koovs messege what sir are you taking amount and trying to cheat...
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