Comments
Koovs.com — Amount not refunded from 2 month
I have shopped form this Complany before 2montn !i got wrong product so asked for refund but still I didn't got refundKoovs.com — Distorted shoe box
I ordered for shoes from koovs. The shoe box was completely distorted when it arrived . As a result of which the shoe had scratch marks on it.. Please see to these problems further Order number : 6624273
I had order pair of shoes which was not true to the size chart provided by koovs.
So I returned the product on 3rd of September.
The product reached koovs on 9th of September.
I have made several calls to koovs customer care regarding refund of my money and also mailed them.
They always said that your issue is on priority and Wie are processing it.
It's been more than 15 days I have not recieved money .
Koovs are least bothered about refunding customer's money and they don't even care.
I had order pair of shoes which was not true to the size chart provided by koovs.
So I returned the product on 3rd of September.
The product reached koovs on 9th of September.
I have made several calls to koovs customer care regarding refund of my money and also mailed them.
They always said that your issue is on priority and Wie are processing it.
It's been more than 15 days I have not recieved money .
Koovs are least bothered about refunding customer's money and they don't even care.
Koovs.com / Marble E-Retail Customer Care's response, Sep 19, 2019
Verified Support
Dear Zoha,
Greetings from Koovs.com !
We owe you our deepest apologies for the inconvenience caused. We are getting this checked on priority and are trying our best to get your refund initiated as soon as possible.
Further, please feel free to call us on 0124-6770000 (Mon-Sat, 10 AM-7 PM) or mail us at care@m-eretail.com in case of any confusion or any help needed. We'll be more than happy to assist you with the same.
Regards,
Team Koovs.
Greetings from Koovs.com !
We owe you our deepest apologies for the inconvenience caused. We are getting this checked on priority and are trying our best to get your refund initiated as soon as possible.
Further, please feel free to call us on 0124-6770000 (Mon-Sat, 10 AM-7 PM) or mail us at care@m-eretail.com in case of any confusion or any help needed. We'll be more than happy to assist you with the same.
Regards,
Team Koovs.
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+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Koovs — Code allotment
Many a times i have informed the company to take the item to be returned and allot me the code so that i could take some other item using that code but there is no response from the company.