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Kotak Securities

Kotak Securities — Account not active

I have sent repeated emails to Kotak securities saying that I am getting a message stating that my account is not active.
However, I keep getting response stating that it is showing as active in their system. This is another attempt for them to fix before I take them to court.
I unable to place order or login to mobile app. My client code is 40HI8.
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Kotak Securities customer support has been notified about the posted complaint.
 
4 Comments

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Comments

Hi Augustine, we’re sorry to hear about your experience. Based on the details provided, your query has been forwarded to the concerned team. They will get in touch with you regarding this.
Reply
AugustineP's [Complaint's author] reply, Sep 27, 2021
I am really fed up with your responses.
AugustineP's [Complaint's author] reply, Sep 28, 2021
I don't know who will get back and when. Kotak Securities customer care is sleeping.
Hi! We're so sorry that you were inconvenienced. We request you to share your concerns and registered contact number at Social.[protected]@kotak.com and we will be happy to look into this for you. ^Team Kotak
Reply
AugustineP's [Complaint's author] reply, Sep 28, 2021
Instead of posting this scripted message, please check the history.
AugustineP's [Complaint's author] reply, Sep 29, 2021
I don't know who will get back and when. Kotak Securities customer care is still sleeping.
AugustineP's [Complaint's author] reply, Sep 30, 2021
Status is still the same
I have decided to leave Kotak. Already opened an account elsewhere. Pathetic customer service.
Reply
Hi! We're so sorry that you were inconvenienced. We request you to share your concerns and registered contact number at Social.[protected]@kotak.com and we will be happy to look into this for you. ^Team Kotak
Reply

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