Kotak Securities — App is not working on trading time

Kotak Securities — App is not working on trading time

S Shabi Hasan from Faridabad, Haryana Dec 20, 2023 Dec 21, 2023 This thread was updated on Dec 21, 2023

Dear Kotak Neo. Today I traded with my Kotak Neo App[protected] i bought a call of 47700 (02:11PM) whose price was 38 /- rupees at that time after that I was selling at 02:20 at the price of 42/- Rupees but at the same time due to hanging of Kotak Neo App I could not sell I tried many times at the same time but app for a long time The hang lasted for about 20 minutes. I think its not my fualt its done from your side. Due to which I got a loss of Rs. 6300 / - I also told this issue on toll free, but I did not get any strong support nor did I get my amount back yet, I am mailing you again and with screen short, I sincerely hope that you will solve my problem. +1 photos Was this information helpful? No (0) Yes (0)
Kotak Securities customer support has been notified about the posted complaint.
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Kotak Securities Customer Care

from Mumbai, Maharashtra

Dec 21, 2023

Verified Support

Hi Shabi, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via https://bit.ly/3LDs75T

Kotak Securities Customer Care

from Mumbai, Maharashtra

Dec 21, 2023

Verified Support

Hello, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via https://bit.ly/3LDs75T