[Resolved] Kotak Securities — Brokerage Charges for client no : R08O0

rainasingla0105

from Ahmedabad, Gujarat

May 27, 2015

Address: Yavatmal, Maharashtra

Dear sir/madam, I have opened Dmat account recently with kotaksecurities. Your sales representative Ms. Rakhi Vishwakarma, Nagpur promised me brokerage charges of 30 paise per 1000Rs transaction for non intra day transaction, but still instead of various reminders nd messages, she is just assuring me and still brokerage is being charged at 49 paisa per 1000 Rs for non intra day transaction. I am feeling cheated nd your sales representative is not even picking my phone nor responding to my messages. Pls look into the matter nd update my brokerage charges else i will be forced to complain to SEBI for mal practices. Regards, Raina Gupta

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Complaint marked as Resolved

Kotak Securities customer support has been notified about the posted complaint.

Verified Support

May 27, 2015

Kotak Securities Customer Care's response Hi Raina,

Thanks for sharing your client ID with us. Our team will get in touch with you and address your concerns at the earliest.

Regards,
Team Kotak Securities

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Comments

shivaa01

Aug 13, 2015

Client code: 3Q2Y0
I had bought 8000 shares at Rs.0.06 price on 31/07/2015. But on their statement it shows 0.09 as purchase price. Upon enquiring the same, the customer care executive says this is our brokerage.
Just imagine on a share value Rs.0.06, their brokerage is 0.03 (50% brokerage).
When i stressed on this matter over the call with customer care, they told please visit the branch to reduce the brokerage.
Why should i go to the branch and waste my time, why not it can be done from kotak to retain the customer care.
Guys with very little hope i wrote this. The next step would be closing this account and inform to all in my surrounding about how kotak cheats.