[Resolved] Kotak Securities — Kotak Security team sold my stocks at Rs. 0.0?

[Resolved] Kotak Securities — Kotak Security team sold my stocks at Rs. 0.0?

P pk_ag from Bengaluru, Karnataka Apr 12, 2022 May 2, 2022 This thread was updated on May 2, 2022

3 stock were in my account for years. I was not doing any trade for many months. 2 months back I started looking at ac again, and saw 3 stocks were showing 'suspended' in their new UI (however they were showing good in old UI). I asked them why they are suspended and what I need to do. The ticket/query number is 38653038. They didn't respond (i never received any email saying they resolved the issue), when I called customer care, they told the ticket was closed. Later I saw the 3 scripts were sold (WITHOUT MY CONSENT), and they were sold at Rs. 0.0 !! Is that possible? I had escalated to level-2 and level-3 as well, called their escalation desk multiple times, but still no response and no reply. What am I supposed to do? Was this information helpful? No (0) Yes (1)
Jun 9, 2022 Complaint marked as Resolved Kotak Securities customer support has been notified about the posted complaint. Verified Support Apr 12, 2022 Kotak Securities Customer Care's response Hello, based on the information provided, we are looking into the case and shall resolve this at the earliest. We thank you for your patience. Apr 20, 2022 Updated by pk_ag Hello Kotak securities team, By when will you have a resolution? Is there any date estimate you can give? The ticket was opened more than a month ago, and I posted here on 12-Apr, 4 working days before. Thank you. Verified Support May 02, 2022 Kotak Securities Customer Care's response Hello, our team is working on your case. We request you to allow us some time for the same.
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Kotak Mahindra Bank Customer Care

from Mumbai, Maharashtra

Apr 21, 2022

Hi! We request you to liaise up with Kotak Securities by call on our customer service number[protected]toll free) /[protected] prefix your city STD code) /[protected]toll free) you may also write to service.[protected]@kotak.com.^ Team Kotak