Kotak Securities — shares sold without intimation

Address: Mumbai City, Maharashtra, 400081

Hi,
My name is dinesh and client code is l76c0. I had purchased yes bank shares in nov-17. Since your franchisees have regularly changed i was following up with the concerned person for the mode of payment.
I was given details of the payment and was asked to send the screenshot for reference. I did all this as per the instructions but to my surprise in the month of april 2018, icici bank shares were sold without intimating me. On enquiring, i was told it was due to the outstanding amount which was related to yes bank shares.
When i gave all the details of the payment i was told that the bank thru which you had done the payment was not registered in our records.

My question is
1) how could you sell the shares without intimating me? I would have given you the clarification immediately.
2) i had sent the screenshot of the payment then why wasn't that checked.
3) i am charged brokerage for the sale as well as late payment fees. Why should i bear those charges?
4) why were you silent for 5 months before selling the shares. Why was it not brought to your or my notice at least during the financial year end?

How will you compensate my losses?

Find below the mail evidence

— forwarded message —
From: dinesh suratkal
Date: mon, may 7, 2018 at 1:34 pm
Subject: fwd: payment l76c0
To: bhosle. [protected]@kotak.com

— forwarded message —
From: dinesh suratkal
Date: tue, nov 28, 2017 at 12:12 pm
Subject: re: payment l76c0
To: chintankumar. [protected]@kotak.com

Dear chintan,
Please find below the screen shot of the payment done.

Inline image 1

On mon, nov 27, 2017 at 1:46 pm, wrote:
Please find the offline rtgs details.

Beneficiary name

Kotak securities limited

Credit account no.

[protected]

Centre (Location)

Nariman point

Bank

Kotak mahindra bank ltd

Branch

Nariman point

Account type

Current

Ifsc code

Kkbk0000958

Mail the details of rtgs to — chintankumar. [protected]@kotak.com

Share the screen shot on this mail.

From: dinesh suratkal [mailto:[protected]@gmail.com]
Sent: friday, november 24, 2017 7:04 pm
To: chintankumar sharma (Franchisee, ksl)
Subject: payment l76c0

""the sender of this email is from non kotak domain""

Dear chintan,

I had taken 50 shares of yes bank and need to do the payment.

I have called several times in your office as i have to do the online payment but every time i was told chintan is busy and only he can explain you about the payment.

I am ok if somebody can collect the cheque from my residence also.

Kindly let me know on this at the earliest.

—

Dinesh