Kotak Securities — Trade smart terminal platform of Kotak

Kotak Securities — Trade smart terminal platform of Kotak

R raalps Sep 3, 2021

I have been trading in this platform. From Monday the live prices being shown on charts, buy/sell boxes and other places are erratic and so much delayed that when selling or buying is done based on live prices, execution happens with a lot of difference, and I lost money in the process. I have taken a few photographs simultaneously showing other windows. Please go through the photos to verify. I complained to their customer care and they said that "we have not received any similar complaints so far". +11 photos Was this information helpful? No (0) Yes (1)
Kotak Securities customer support has been notified about the posted complaint. Verified Support Sep 04, 2021 Kotak Securities Customer Care's response Hello, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat Verified Support Sep 06, 2021 Kotak Securities Customer Care's response Hello, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat Sep 09, 2021 Updated by raalps have sent the details thank you
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