[Resolved] Kotak Securities — Unauthorized withdrawal of money to non linked account

[Resolved] Kotak Securities — Unauthorized withdrawal of money to non linked account

M Mustufa Bhavnagarwala Jul 15, 2021

Hello, On 12th July 2021 I see a suspicious transaction of Rs.12800 which I had not initiated and also it is being transferred to EICIC account which is not linked to my kotak securities demate account Transaction Reference Number : 6286851 Find the attached screenshot of transaction. +0 photos Was this information helpful? No (1) Yes (4)
Aug 20, 2021 Complaint marked as Resolved Kotak Securities customer support has been notified about the posted complaint. Verified Support Jul 15, 2021 Kotak Securities Customer Care's response Hi Mustafa, we regret the inconvenience caused to you. Kindly connect with Kotak Mahindra Bank Ltd. for assistance regarding this query. Jul 15, 2021 Updated by Mustufa Bhavnagarwala This is Trading demate account of kotak securities complaint Jul 15, 2021 Updated by Mustufa Bhavnagarwala CC: Kotak Mahindra Bank Ltd. Jul 19, 2021 Updated by Mustufa Bhavnagarwala https://www.consumercomplaints.in/kotak-securities-b103269 No one has reached out to me so far, not feeling good about the service/response Verified Support Jul 20, 2021 Kotak Securities Customer Care's response Hi Mustafa, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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Mustufa Bhavnagarwala

Jul 15, 2021

This is Trading demate account of kotak securities complaint

Kotak Securities Customer Care's response, Jul 16, 2021

Verified Support

Hi Mustufa, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.securities@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat

Kotak Securities Customer Care

from Mumbai, Maharashtra

Jul 15, 2021

Verified Support

Hi Mustafa, we regret the inconvenience caused to you. Kindly share your client code and registered contact number with us for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat

Mustufa Bhavnagarwala's [Complaint's author] reply, Jul 15, 2021

I have emailed to service.securities@kotak.com

P.S I've been trying to connect with your customer care they don't have a clue how to handle this complaint, your chat is worst of all time, by taking 5 minutes to reply for each sentence.