[Resolved] Kraftly — return my 3 pieces kurti

Goutam Nayek

from Koch Bihar, West Bengal

Apr 18, 2018

Address: 743442

Dear team,

This has reference to my order no. #[protected]. This is inform you that i have received one parcel of kurty from you just now. Please note that i have ordered “pure cotton kurty"..

I am surprised to see that i have received the semi cotton instead of parcel.

The material you have sent to me is not my choice. You are requested to please return this material immediately and please refund my money of rs.790/- my account.

Yours regards

Goutam nayek

Ph-[protected]

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May 20, 2018

Complaint marked as Resolved

Kraftly customer support has been notified about the posted complaint.

Apr 18, 2018

Updated by Goutam Nayek final decision.

Verified Support

Apr 19, 2018

Kraftly Customer Care's response Hello Goutam, we truly apologise for the inconvenience caused to you. As per our discussion over the phone, return for the order has already been initiated from our end and the shipment will be picked up from your end in the next 48 hours. Please be assured that we will initiate your refund once the order has been delivered back to the seller.

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Comments

Saugy

from Hojai, Assam

Apr 20, 2018

Refer to order no[protected]

The order is not upto the expectation. Request you to kindly cooperate to get back my money and also kindly let me know the process of your return policy as I have ordered through guest login. Kindly help

Regards
Your customer