Dell India Pvt Ltd — Service not done even after 9 days

rahuld86

from Mumbai, Maharashtra

Oct 5, 2013

Address: Mumbai City, Maharashtra

I have a N4110 laptop with complete cover warranty. My laptop crashed on 27th Sep, 2013 and I made a repair request then. Its been 9 days now and no actions taken yet. I did 4 follow ups after the initial request and everytime they extend the service date. Poor service and worse customer support response. No coordination at all.

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Dell India Customer Care

Oct 9, 2013

Verified Support

Hi Rahul,

I am Kaveri from the Dell Social Media Outreach team.

It is unfortunate that you had bad experience with dell. Kindly provide the service request number so that I can check the details with the concern department.

In case of any further assistance Please feel free to contact me directly by sending a reply to this blog.
We would recommend you do not post your private information on a public forum.

Thanks and regards,
Kaveri D
#iworkfordell
(You can now follow us on you tube for online video support http://dell.to/18Sb4lF)