IndusInd Bank Complaints & Reviews

from:santosh jawahar lal gupta
mumbai 400060
mob :[protected] indusind s/b a/c[protected] malad west branch
complaint registered with customer care 17839608 dtd 10/10

dear sir,
i desposited chq to indus ind atm dtd 07/10/13 evening 7 pm ( M/s.
Bright Auto, HPCL Outlet Safed Pool, Kurla-Saki Naka Road, Sakinaka
HPCL Outlet, Mumbai - 400072 )
usually this must have credited to my a/c dtd 08/10/13 as this is
transfer, which did not happen & credited to my a/c dtd 10/10/13 (2
days after)
against this chq i had issued 5000 chq to my other bank a/c SBI, which
is dishonoured just 1/2 an hour before crediting 37800 to my a/c
this is completely fault of indusind.
Customer services had confirmed me not to deduct any dishonour charges,
However tdy they debited t
Cheque Issued Return Charge
393.26
This was banks mistake why I should be penalized, pls request them to roll back the amount deducted from my a/c

Santosh gupta
[protected]/[protected]

Der sir, I have withdraw the amount of 50000 from Indus ind bank atm which is located in Toli Chowki Hyderabad.I came to know out of that one 500 note is fake at the time of dipositing the money in Hdfc bank. When I approached the Indus ind bank regarding this the response is poor. They are not even ready to take the compliment also.

I got my IndusInd bank creditcard recently, after receiving it I spent an amount of 600, after my first purchase my card was blocked by their internal team without notifying me. Later they even sent my monthly bill for Rs. 1300+ which includes card joining fee aswell. I have made the payment on time. Whenever I call they toll free number these guys ask me all details for security reason which I appreciate. But later what I get to hear is My card has been blocked by their internal team and under investigation whether it should be released or not, they need 4 wroking days time.

The sad part is they bought 4 days time from me for the 4th time, which is like almost a month I am following up with them each time I get the same answer. I got frustated and asked them to cancel my cared, but the answer I got is they will not be able to cancel my card as its under investigation.

So at EOD, I cant use a paid card also I will not be able to cancel it and keep paying monthly charges. For reference. My card number is: 4412 XXXX XXXX 0004 and its a VISA Platinum with 2.43 L limit.

Could any authority from IndusInd Bank creditcard department look into this issue ASAP.

You can contact me at: [protected]@gamil.com or call me on [protected]

I raised concern with Indusind bank as per trailing email and through phonebanking with respect to fraudulent transaction o[censored]SD 241 dollar (Rs Rs 14,703) being done in favour of Entropay, London on 19th June 2013 for /- at 13.02 Pm.

Thereafter, I have been trying to reach your Dispute Resolution Team for last one month, but unfortunately, your Service /Phonebanking Team never connected me with Dispute Resolution Team. I never received call back from Dispute Resolution Team with respect to fraudulent transaction done with my card. This is my worst experience with any private bank ever.

One day i received email that I am supposed to pay for fraudulent transaction.

Concern :- You have made conclusion as per attached document suo-moto without
involving me in investigation which is not acceptable to me. I should be provided following details :-

a. What is the nature of fraudulent transaction, whether purchase of goods, purchase of sevices, payment of bills etc.

b. Where has transaction happened? Since transaction is denominated in USD and its in favour of Entropay London, it has taken outside India which can be easily validated from IP Address of computer from which transaction has taken place. I can prove that I was physically present in my office and was imparting training in the presence of senior leadership i.e Directors or Vice President at the time transaction happened. I have not been involved in proving my point of view and innocence.

c. If transaction is for purchase of goods/services, have you got address from Merchant where goods/servces have been delivered.

Indusind bank is a fraud

Dear Team,

I wish to raise a complaint against IndusInd Bank - Credit Card for the huge ransom of Rs.14,868 for a delay of a day in making payment that to because of an untoward mishap in the family and then after even getting an assurance from their staff, they refuse reverse the charges.

Below is the email which details out the entire history of the complaint. Request you to look into this matter at the earliest as they are continuously charging huge interest on a day to day basis.

The email ids which I have been interacting - cards.[protected]@indusind.com, premium.[protected]@indusind.com and shashank.[protected]@indusind.com

I hold the credit card - [protected] since last few years and ever since the card has got shifted to your organization it has been a mess and a problem for me.

For Nov 2012, the due date of payment was 23rd November. The bill amounted to 11230. Due to personal mishap, I was out of town. I tried going on the internet to make and online payment but unfortunately due to the ICICI server being down, my payment got delayed by one working day and I made the payment on Monday, 26 Nov 2012.

In the Dec bill, I see late payment fees and interest charge of Rs. 3041.45. I was surprised and I immediately reached out to the care, where I was given an assurance that this penalty charge would be reversed provided, I make the full payment of the Dec 12 bill amounting to Rs.79147.

I believed your customer care team and made the payment expecting for a reversal in the month of Jan. But it was not reversed. I kept making multiple calls to the customer care but was always misdirected. I made it very clear to them unless until the penalty was not reversed, I will not make the payment for Jan 2013 bill. I was then advised by your customer care to make the payment for the transactions made for the month and not pay off the penalty charges. So i finally made the payment on 14 Feb 2013.

Since then I have been going from pillar to post and have been given false assurances. Somebody by the name Sunil from the collection / credit team had called and had assured that he would resolve this issue. I kept reaching out to that number[protected] for the longest time and got no response.

Honestly I was very happy and satisfied in the Deutsche days, but have to upfront to let you know since the time it has been taken over by IndusInd, it has been very disappointing.

I have been a holder of this credit card since the Deutsche days and have been having this card for over 5 years with an efficient track record.

The waiting time for a customer to reach to a customer care executive is over 15minutes and with this kind o[censored]nprofessional treatment towards such a long holding customer with huge credit bills is totally uncalled for; that to for a delay of just a single working day.

I am not going to make such a huge ransom of Rs.14868 for a delay of a day in making payment that to because of an untoward mishap in the family and then after even getting an assurance from your staff that they would reverse the charges. Either we resolve this issue or I will be forced to go the consumer court and file a complaint against your organization and you should also understand that I have been making my payments always on time.

I am Rajender. My Lone Number :- ABZ02341R. I have taken a loan from indusind bank for two wheeler purpose. i have to pay every month EMI : 2750 INR. i submitted ECS form to bank for direct credit to indusind bank. But some checks bounce i paid for that each extra 400 INR. now i cleared everything. Now i called for NOC but they are additional charge asking like Communication Exp, Travel Exp, Bank Exp. Total total 24 months i paid. when i am taking the loan they did say any thing like this charges. now they asking me.
please help me in this

I have my saving/salary account at Indusind Bank at Prabhadevi branch the bank i have sufficient amount to clear a Post dated cheque but bank has deducted rupees 500 from the account therefore the cheque has been bounced even after the cheque became bounced the the bank further deduct rupees 400 from the said account. therefore i suffered lot of problem. there is poor service of the bank. bank is cutting the pocket of the customers.




Regards
Jitendra Chaturvedi
Cell [protected]

I have purchased a New hero Honda Supelendor on Vehicle Loan with Indusland bank on 20 easy installments

i have paid every installment with the cheque bounce penalty of 455 RS

But in the installment history it is showing only 14 Installments with the penalty i have paid.

My dealer took extra money from me and now remaining bal is 2100INR but is asking for 5000 RS for last installment.

Please look in to this matter serious he comes daily to my parents and thretens them that he will take a legel action

Please help me .

Sir,

My name is Pasumarti Narasinga Rao . Iam working in INDUSIND BANK LTD in Vijayawada Branch vide Insurance No[protected].

i will submit documents and family photos in Vijayawada,gundala Branch in 3 months later, But not received my ESI Card. Please help me . who will contract of wright person. Please provide the Esi Card. Please do the needful . My mobile no is [protected].

thanking...

Dear Sir/Madam,
​
SUBJECT: NAME & ADDRESS correction to get NOC as HYPTHECATION with INDUSIND bank was completed.

I am RUDRA JAGAN MOHAN VIDYA SAGAR bearing the Vehicle NO: AP28CF5172 (PASSION PRO), which was on HYPOTHECATION of 18 months with INDUSIND Bank, KPHB, Hyderabad, and the same hypothecation was completed in October 2012 as I paid all the 18 months EMI of 2059 rupees everymonth since the month of MAY 2011 to October 2012.

And when I completed all the EMI's in October 2012, and met the representatives of INDUSIND bank in the month of November 2012 to get my NOC, which is located in REMEDY HOSPITAL lane, KPHB, they said that instead of my Name and Address it was mistakenly mentioned wrong name and address in the bank database. And upon my frequent or dialy meeting with the representatives to correct it and mention my NAME & ADDRESS in their Bank Database to get the NOC.

But since November 2012 till date i.e., 6 months completed but the issue is same, my name and address is wrong in their database. I even showed the proofs of bank statements and AP Transport website page in which it is mentioned by my name. But nothing happened till now and still i am convinced that today or tomorrow it will be resolved.

Though I paid all EMI's through my ICICI Bank and for which I do have the proof of bank statements and even in the website of AP TRANSPORT DEPARTMENT it is clearly mentioned the below details which are mine i.e., REGISTRATION NO: AP28CF5172, PASSION PRO, OWNER NAME: RUDRA JAGAN MOHAN VIDYA SAGAR, Engine No: HA10EDBGD35247, Date Of Registration: 26/05/2011, Chassis No: MBLHA10EVBGD01235, Financier NAME: INDUSIND BANK LTD. Apart from these also in my RC-REGISTRATION CERTIFICATE it is clearly mentioned my name same as R J M VIDYA SAGAR & Address: 630/A, PHASE 1, ALLWYN COLONY, KUKATPALLY, HYDREABAD-500072.

After all these even the INDUSIND Bank representatives couldn't solve this issue and for that reason each day i need to be cautious with traffic police as because if they caught me I dont i dont have the NOC to show them.

Please do the needfull and request you to solve this issue by consulting the INDUSIND Bank, Kphb, Hyderabad people for Name and Address correction. The contact Number of the INDUSIND BANK Landline number is : [protected].

Please contact me for any information on below mentioned contacts:

Contact No of INDUSIND Bank, KPHB, hyderabad is : [protected].

Thanking you,
SAGAR RUDRA.


Please find the attached proof of AP TRANSPORT DEPARTMENT website
where my VEHICLE NO : AP28CF5172, PASSION PRO, is registered on my
name RUDRA JAGAN MOHAN VIDYA SAGAR. And for your reference even i had
attached my RC in which my name is Registered.

Please kindly resolve the issue, as in your bank INDUS IND for
HYPOTHECATION, instead of my name and address, someone's name and
address is mentioned.

Kindly resolve it and make it on my name as i do have all proofs like
bank statements of EMI which was paid from my personal account & RC
which is registered in AP TRANSPORT on my name which i am attaching
for reference & also AP TRANSPORT website page where its clearly
mentioned that it is registered on my name. And any further proofs if
required please feel free to ask me.

Kindly do the needful as soon as possible as its been long since
waiting from November 2012 to till date.

Hi,

Hi Sir/Madam,

I, Harpreet Singh Sethi, had Deutsche Bank Credit Card # [protected] and was paying everything on time till I lost my card and went abroad for official purpose.

It had a credit card limit of Inr 10,000 and i didn't even use my card and now I am receiving calls from the collection department and they are harassing me a lot. One of the person visited my home and threatened me and my.


They are asking me to pay Inr 54,000 which doesn't make sense if i have not used it even though it is 5.5 time of credit card limit.

I took his ID card and noted his details-:

Name-: Manveer SIngh
Company-:Enlist Management Consultant LTD
Employee ID-: IBL0044


The person calling me is Prem Singh who is harassing me a lot and exploiting my personal life by calling at my office and my relatives however I am available on the phone and email ( [protected]@rediffmail.com)

The number from which he usually calls me is[protected]

I would like to request you to please take care of the issue and ask bank people to talk to me directly. Also, I registered a compliant over the phone couple of days back and reference no. for the same is 03915.

Hope to hear from you soon.

Thanks in advance for the help.



Regards
Harpreet Singh

Email Id-: [protected]@rediffmail.com

Sir,
With due respect and humble submission I beg to state that, I am Ahalya Sahoo,W/O-Tanu Chandra Sahoo,at-Nuasahi remuan, P.S/P.O.-Hatatota, Talcher, Dist- Angul,Odisha. I have borrowed a sum of Rs. 1,41,000.00 towards purchase a TATA Magic vehicle (Re. Pu) bearing Regd. No.- OR-06H-6982, Engine No.-2751D105DZYS53739, chassis No.-MAT445111AVD27101 of 2010 model on dt. 26.12.2011 from INDUSIND BANK (Vehicle Finance Division) talcher branch.
That, at the time of negotiation me, that your authority would take all the course of action for change of ownership of the said vehicle in my name but till date me has been continuously hopeless from the date of purchase.
So I kindly request you to please put your attention in this case and give me a solution, so that I can get requirement documents for change ownership.
then I will be greatful to you forever.

E-Mail - [protected]@gmail.com
PH NO – [protected]
[protected]

Sir/Mam,
I was using Deutsche Bank Credit card(now converted into INDUSIND Bank) in year[protected], I have paid the all outstanding of Rs. 15285 on 12/01/2009 through check no.013612 by UBI & placed a request for the card cancellation. Bank executive told me that he will place the request after check clearance.
On the same day bank has issued the statement stating the outstanding Rs. 15824.65 plus late charges & interest of Rs. 1180.41. but I have not considered the late charges & interest as I have already paid the latest outstanding, I have already confirmed the outstanding from bank executive on 11/01/2009 & made payment on next day.
There was not any intention to make fraud with bank.
Now bank is charging me the late charges & interest around 74000 that is big amount for me.
Please advise me what to do now.

Dear Sir,
We M/s Navin art n crafts have already marked the complaint against the Indusind Bank Ltd. Jaipur Branch.we have current account in indusind bank a/c no. 0016-C[protected]. That account was opened by Mr. Abhishek Hazela (ARM) Indusind bank. after opening the current account Mr. Akshya Joshi (Tresary Head ,Jaipur), and Mr. Ankit Pareek (Area Head, Jaipur) visited my office and explain me that they are providing the profits...

1)- Indusind Executive took the documents for Add On Card and didn't provided it. Apart form this, also denying for document as well as Application receiving. Have the sent mail copy as proof of document submission.

2)- Provided the plan without asking me and false billed by the bank. Executive told the Registration amount of Rs. 500/- will be returned if the the first 3 Credit card bill will be more than Rs. 5000/- later when received the card it was denied by customer care executive.

3)- The Credit card plan provided to me was not confirmed with me and provided by the Indusind bank by their own. In Plan and Add On Card regards I Meet personally as well as mailed to Credit Card Manager Mr. Swapnil Vashistha on dated 7th Sept'12, 19th Sept'12 and 27th Nov'12 but got no proper response and false commitments as always. The sent mail copies are with me.

4)- Plan changed in the month of Dec'12-Jan'13, but at that time no one confirmed regarding the rule of CC points redemption. And when I applied for point redemption only half of the points has been redemped.

5)- The customer care department is extremely poor that person cannot even talk to CC Executive after trying for even a complete day. Still facing the same problem.

Please do the needful for resolution of these issue as not only I there must be several persons which are false committed and ditched by these type of poor quality and non ethical bank. By these activities, the consumers are harassed mentally, physically and monitory. Some of my official colleague are also faced such type of problem with the same bank.

Sir,
I went to The Indusind Bank, Gwalior to close my savings account no.[protected] on 13 / 02 / 2013. The account was closed and a statement of account was given to me showing a sum of Rs. 280.90 had been deducted from my account five times from September, 2012 to February, 2013. No information regarding this deduction of money was ever given to me which is unreasonable, unfair and unlawful. I lodged a written report regarding the matter to the Branch Manager but nothing was done. I request you to kindly get me my money back which is 280.90 x 5 = Rs. 1404.50.

Regards,
CHANDRA SHEKHAR SHARMA
496, "SHRI RAM KRIPA", PATRAKAR COLONY
VINAY NAGAR SECTOR - 3
GWALIOR
Cell no. +91 [protected]

Dear sir/Madam,
My Name is Aravindhan Kalyanasundaram from Chennai, and this’s regarding my Two Wheeler Loan NOC. I taken Two Wheeler loan from INDUSIND BANK LTD, No.286, Mudichur Road, West Tambaram , Chennai on 23/06/2012 for HERO HONDA PASSION PRO while the loan Account No.TCWOO322H for the loan Amount Rs,47,000/-. And I Preclosed the loan on 01.10.2012 @ Mowliwakkam Branch, at the time of loan closing Mr. Rajendran (Branch Manager Collection Department) said you’ll be receiving the NOC with in 15days. So I went M.wakkam Br. On 17th Oct. 2012, for noc and Mr. Rajendran said, come after 1week. Again I went to branch on 23rd Oct. 2012, but he said the same story, come after 1 week. I went again on 6th Nov. 2012, and Mr. Rajendran said please come after Deepavali so I went on 16th Nov. 2012. Then he said go to Tambaram Brach and collect the noc there it self so I went to Tambaram brach on 20th Nov 2012 there (Tambaram Branch staff)Mr.Raj said, we already sent the noc to M.wakkam brach so you can go and collect there it self then same day I went to M.wakkam Br. From Tambaram Branch, but Mr. Rajendran said, we are not receiving any thing and you come after 10days. Then I went M. Wakkam Branch on 3rd Dec 2012 for noc but Mr. Rajendran said, I don’t know about your vehicle Noc and if argent go to Tambaram Branch and ask them.

So I taken one day leave for my vehicle NOC, first I went to Tambaram Br. they said, please ask M.wakkam Br. so I went to that Branch they said, please go to Nungambakkam branch then I went to N.bakkam branch, but they said, sorry you can ask Tambaram Branch or make compliant to customer Care Department.

I make a compliant to INDUSIND BANK Customer Care Department, they receiving my complaint and they said, you’ll be getting a call with in 24hrs. But I’m not receiving any calls so again I called customer care then they asking Apologies for that. And they said you’ll be get the call with in 48hrs but I not getting any calls. After 3days I called customer care they said, sorry sir you will be getting call with in 24hrs but nothing will happen and I’m not getting any responses from bank side. SO REALLY I WORRIED ABOUT MY VEHICLE NOC WHETHER I AM GETTING OR NOT. Because nobody gives the response and I never seen such kind of bank. In My experience no body like this even all company are giving more response to the customers and any compliant they resolve with in 24hrs. But my case almost 3months gone so I REQUEST YOU GETTING MY VEHICEL NOC AS SOON AS POSSIBLE. AND I ATTACHED THE MY MANUAL SCHEDULE LETTER, PRINTED SCHEDULE LETTER AND LOAN CLOSER LETTER.

Sir,
I request you again take some necessary action for getting my NOC as soon as possible.

THANK YOU

NOTE:-
LOAN IN THE NAME OF G. SIVA KUMAR AND CO-BORROWER NAME OF ARAVINDHAN KALYANSUNDARAM.
MOBILE NO.[protected]

Good morning Sir I am karthikeyan From kangyam, Tiruppur Dt.. and working at one marketing company...I and i have account with Axis Bank ltd......And actually i took amt Rs.1000 From Indusind atm center on[protected]...But my axis bank debit card was locked in that atm center due to that atm center problem...For receiving my debit card i went to the nearest branch Indusind bank but they didnt give my debit card...now i have to apply for receiving new debit card in my bank (Axis bank)...For that i have to pay Rs.580...So i want componsate From Indusind bank....

hi sir, my code d40384 sir my problem are my dmat share of indusind bank 200 share not avalible. why my account gon share.bse act are debat balance rs 8000.00 aprox sir trade unlmted bse my view over all amton plus.so sir requst please account mycheak for where are missing over position more charges. sir all shortage margin are clear today position.so sir whare are problem you find and my funds me. thanking you.

The services of IndusInd bank is horrible..Their executives are badly trained, experts in making false statements...lif anyone planning to apply for their credit card-think twice..they purposely don't send statements so that later on they can levy interest on the amount and when you call them up for clarification, they come up with all the possible excuses...blame will be on you...top of all that they give customers missed calls and when you call them back... again all lies that your phone was continuously ringing but you didn't pick up.....i had a pathetic experience with them..