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Mahanagar Gas Complaints & Reviews

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Updated: Dec 8, 2025
Complaints 718
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99
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So far, so good. Mahanagar Gas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Gas will keep up the work and continue to help more customers with their concerns even better 🤝
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Mahanagar Gas reviews & complaints page 3

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S
Sayalipol
from Mumbai, Maharashtra
Jun 1, 2023
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Address: flat no 4, Sharda bldg, opp. Jai hind college, a road, Churchgate Mumbai 400020

We had stopped gas connection at our house due to construction work in kitchen. Now we want to start the gas connection and fix the meter. Request you to please send someone at our house located at flat no 4, Sharda bldg, opp. Jai hind college, a road, Churchgate Mumbai 400020 for this. Thank you.
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    H
    Hmaude
    May 31, 2023
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    Refund of Dues to Registered Customer on Permanent Disconnection

    Address: MGL BKC Bandra (East) Mumbai 400051

    Request for Permanent Disconnection of PNG done on 1st March 2023. Refund Dues denied by MGL to next of kin on Demise of Registered Customer - inspite of Death Certificate proof forwarded to MGL by E-mail on 13 May 2023. MGL Cheque sent in Customers name returned by Courier as Bank rejected Cheque. Further request to MGL to directly transfer funds to Customer’s Bank A/c vide NEFT/IMPS/RTGS was denied.
    Request pending since 2 Months....
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    Hmaude
    May 31, 2023
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    Address: BKC Bandra (East) Mumbai 400051

    Request for Permanent Disconnection of PNG done on 1st March 2023. Refund Dues denied by MGL to next of kin on Demise of Registered Customer - inspite of Death Certificate proof forwarded to MGL by E-mail on 13 May 2023. MGL Cheque sent in Customers name returned by Courier as Bank rejected Cheque. Further request to MGL to directly transfer funds to Registered Customer’s Bank A/c vide NEFT/IMPS/RTGS was denied.
    Refund pending since 2 months.
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      H
      Hferns
      May 18, 2023
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      I had called the customer care on 18.04.2023 at 4.36 and the executive Asha Shinde was very rude. She used abusive languages. Such cheap people are placed at customer centre. Are you paying them to abuse customer or to help customer solve their issues. This kindly of people should be asked to resign immediately.
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        S
        Sumitashelar
        from mumbai, Maharashtra
        May 16, 2023
        Jun 6, 2023
        This thread was updated on Jun 6, 2023
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        Connection still pending

        Address: Plot no 434/15, Rajmata chs, charkop, sect-4, Kandivali west

        Almost 2 months over cheque has been cleared in the month of March-2023 but no response on connection & also not getting proper feedback.

        Please take this on priority for connection asap
        CA NO[protected]
        BP NO [protected]...
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        S
        Sayalipol
        from Mumbai, Maharashtra
        May 13, 2023
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        Address: flat no.4, Sharda bldg, opposite Jai hind college, a road, Churchgate, Mumbai 400020, india

        We are undergoing construction work at our flat due to which we have to shift the mahanagar gas meter. Please send someone at our house located at below address for the same - flat no.4, Sharda bldg, opposite Jai hind college, a road, Churchgate, Mumbai 400020, india
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          M
          Meeta bhatnagar
          from Mumbai, Maharashtra
          May 12, 2023
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          Address: 45/406,NEW MALWANI PASCHIMA ,OLD LINK ROAD,OPP EKTA NAGAR, CHATRAPATI SHIVAJI RAJE SANKUL COMPLEX,KANDIWALI (W) MUMBAI 400067

          I am struggling last two years for my refund but from your side no revert back. Please let me know when i get it.
          BP NO--[protected]
          CA NO- [protected]
          INVOICE NO- [protected]
          IN VOICE DATE 29/01/2021
          HSN/SAC--996913
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            H
            hemantratnakar
            from thane, Maharashtra
            May 11, 2023
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            CA No[protected].
            I used get the avg monthly bill of aroung 600/- per bill. In the month of Jan 23 MGL team has replaced the meter without me raising any complaint. They replaced the meters of all society members. Now, all members have started getting huge bills since then.
            My last bill dated 25th April 2023 has the amount of Rs 3764/-, which is almost 6X of m regular bill
            Pls look into this and do the needful to reduce the bill and replace with earlier meters.
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              S
              shitalj87
              from Mumbai, Maharashtra
              May 10, 2023
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              FOLLOW UP-CA No.: 210000326475 - Name Transfer is still not reflecting although MGL confirmed Mobile App stopped working abruptly.

              I'm raising another complaint over https://www.consumercomplaints.in/mahanagar-gas-b102899#get-cl3427596

              The issue has become worse now. I'm able to login with my number in the mobile app, however I see some stranger's connection along with mine. Different CA and BP number associated with a different name. Also when I look at the account details, its the details of the other person and not mine. Screenshots of the mobile app...
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              S
              Safal15
              May 10, 2023
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              Address: Mumbai

              My usual gas bill since last 1.5 years has been in the range of ₹ 200 to ₹220 but now suddenly this month I’ve received a bill for 2100 rupees which is approximately 10 times more.
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                S
                shitalj87
                from Mumbai, Maharashtra
                May 9, 2023
                May 10, 2023
                This thread was updated on May 10, 2023
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                Resolved

                CA No.: 210000326475 - Name Transfer is still not reflecting although MGL confirmed Mobile App stopped working abruptly.

                I had raised a request for name transfer and I got a reply that the name transfer is successful and processed. Screenshot of the mail attached. The website still shows the old owner's name and does not show my name. Screenshot attached.
                Also, mobile app has stopped working abruptly. It prompts to input mobile number and then simply displays error occurred and further nothing happens.
                Please look into these issues asap....
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                H
                Hiren Visaria
                May 3, 2023
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                I Hiren M Visaria, an customer of Mahanagar Gas Ltd. My CA Number is[protected]. I registered for pineline connection on 6th March 2023. My workout number is [protected] and docket number is 7068399. I was told that person will come in 15 working days but its been 2 months no one has arrived.

                Kindly look into the matter on urgent basis. If I dont get connection in this week i'll complaint in consumer court.
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                  S
                  Shilpa adhikari chhetri
                  Apr 27, 2023
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                  Address: E wing 303 excellency tower indralok phase -8 ramnagar

                  From last month's the usage of gas is too low.we are not using gas as much the meter amount is raised . It is very much disappointed the bill is too high
                  as u see my last gas bill and this time gas bill i would like to enquiry it i would like to check the meter once again and i am requesting to resend me the gas bill it would be highly appreciated .
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                    D
                    diff_2013
                    from Pune, Maharashtra
                    Mar 22, 2023
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                    Our building went for redevelopment and was demolished. Before that we vacated the premise and handed over the flats to the builder. Builder informed concerned authorities to disconnect mahanagar gas and adani electricity connections.
                    Mahanagar gas executive seem to have come and disconnected the supply and took away meters.
                    However despite two months gone by they are generating the bills and saying that meter is lost.
                    They are asking us to file police NC and affidavit for no fault of our own.
                    This is cheating by MGL.
                    They are expected to close the connection in system.
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                      S
                      SonamGadekar
                      from THANE, Maharashtra
                      Feb 21, 2023
                      Mar 22, 2023
                      This thread was updated on Mar 22, 2023
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                      We have installed mahanagar gas pipeline few months before and we are 5 members in our family. 4 out of 5 members comes home only at night so don't need much gas. Still we get excessive bill of around 3000 to 4000 RS bill every month. We made complaints many times but they don't take it seriously. Even our meter reading is too fast if we don't use it. The worst service ever and charges more even if not used. BP: [protected]
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                      switch to LPG cylinder. I am also tired of MGL
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                        H
                        HarshithRao
                        from Pune, Maharashtra
                        Feb 20, 2023
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                        My bill is not generated from last few months BP No :[protected]. Tried calling customer care, I have been submitting the meter reading to customer care mail from last few months, but nothing happens. Pathetic customer care, they just give standard answers, no resolution. I have also raised a complaint yesterday.

                        Please look into this urgently and generate a bill, I am fed up of following up on this.
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                          S
                          shripad raikar
                          Feb 19, 2023
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                          Refund of extra payment

                          I am requesting for the refund of rs 4230/- paid extra for the gas reconnection on 3rd Oct, 2022. I have visited Mahanagar office in Thane and written many mails to [protected]@mahanagargas.com . The latest docket no is 7010756 & 7002798 .

                          The support team has been requesting for the documents which i have send many time by mail, but the issue is not resolved. The concern department has not understood the issue.

                          I...
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                          Ashumad
                          from Mumbai, Maharashtra
                          Feb 18, 2023
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                          Address: Flat 308, Goregaon gaon Devi chs Ltd., A wing, behind galaxy heights, new link road goregaon west, Mumbai 400104

                          The flow of gas is very slow due to which flame very low and taking ample time to cook.
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                            N
                            Naik01
                            from Mumbai, Maharashtra
                            Feb 16, 2023
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                            Excessive bill MGL docket 6913299

                            Docket no. 5979564 / 6744359 / 6913299
                            Web complaint id 93293
                            I am getting charged excessive bills every month though my flat is not occupied. My have emailed multiple times to [protected]@mahanagar.com but I have always received a revert that the request is still under process.

                            Request to reverse the excessive bill and refund the excess amount paid....
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                            shah daksha
                            from Mumbai, Maharashtra
                            Feb 14, 2023
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                            I do not received bill of hard copy

                            Address: 403, om sai shubham, geeta nagar phase 7, off. mira bhayander road,

                            I call of mahanagar gas ltd, which they mention telephone behind of bill, nobody give me proper reply, i need hard copy of bill, mahanagar gas ltd, please look in the matter...
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