Mahanagar Gas — Delay in getting Gas Connection

Address: Mumbai City, Maharashtra, 400703

We had submitted a request for gas connection on 2 May 2016 for our flat in Vashi, Navi Mumbai and were told that we would receive the connection on 1 Aug. However, we were informed by the customer care executives at Mahanagar Gas that the connection would be available on 15 September owing to meter shortage. However, now the customer care executives are saying that the connection would be further delayed and would be available only by 15 October which is highly unacceptable. Please note that we were not informed in advance regarding the shortage of meter availability. Also, the pipeline gas connection is available in the entire building. I fail to understand the delay in providing the connection just for a single flat when the connection is available in all the flats. Please reply. My BP no: [protected]