Mahanagar Gas — Massive delay in getting connected

Address: Mumbai City, Maharashtra

Our society had applied for a mahanagar gas connection almost 4 years back. All we have received are new deadlines for survey and laying of pipes. There has been no digging, no pipeline placement, no registration. If you go to the department or call customer care, they give you a reference number and ask you to follow up. FOUR years and no progress. What does one do