Mahanagar Gas — New connection documents missing at MGL Thane office

Address: Thane, Maharashtra

30th June i had visited MGL Thane office to apply for new PNG. The staff provided number of Mr. Ansari who visited my premise on 2nd July and collected chq and documents alongwith form. He said that receipt can be collected from MGL Thane office after 48 hours. 16th july 2015, i visited MGL Thane office..was told..Ansari no longer working with MGL. They are not able to trace my documents nor the chq. MGL is an ISO 9001 accredited firm. This accredition is provided to firm that follow, maintain n comply to a documentation process from enquiry to execution stage, ensuring end product as Quality Service to customers. Seems their certification is bogus and followed only in H.O. I HOPE PRAYERS WILL HELP... (VM)