Mahanagar Gas — Pipeline gas not connected for more than a year now

Address: Mumbai City, Maharashtra, 400037

Pipeline gas connection from mgl was applied in march 2015. this was approved and inspection done.
Bp# [protected] - was issued in april 2015 with a promise that connection will be provided in june 2015, however till date it is not connected.. more than a year has passed by..!!!
Numerous followups done and complaints registered via # 2315291, 2360495.

All documentation was completed however no status on connection.

This needs to be expedited or money refunded with interest and apology letter