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Matrix Cellular Complaints & Reviews

www.matrix.in
3.3
Updated: Apr 8, 2024
Complaints 387
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243
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144
Good! Matrix Cellular values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Matrix Cellular step up their efforts to fully resolve all complaints 👍
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Matrix Cellular reviews & complaints page 17

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D
Dilip Radhakrishnan
from Mumbai, Maharashtra
Sep 22, 2011
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Datacard did not work but bill is generated

Address: Tamil Nadu

I had taken a datacard for my laptop for use in Singapore. It did not connect in spite of following all instructions. Several calls from Singapore to their customer care centre met with response of leave your number, our person will call back. I gave my Chennai number that roams international. No one called in spite of several reminders.
On coming back, I gave them a complaint with full details of error message etc. No response. Reminders....
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Ratan K Ghosh
from Kanpur, Uttar Pradesh
Sep 21, 2011
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Overcharging

Address: Uttar Pradesh

I took an international roaming SIM card from M/S Matrix International for a recent trip to USA during 17-23 July, 2011. Following were the clauses of contract:
1. Card will become active on 17th July, 2011.
2. I will get 150minutes of free incoming calls against a payment of 15US dollars.
3. Other outgoing calls from phone will be on actuals,

I reached Seattle via Paris on 17th July at about 3.00PM. I...
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rajiv_ncstian
from Calicut, Kerala
Sep 12, 2011
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Beware of Matrix @ Bangalore

Address: Delhi

Mind my subject line. I request you to think many times before going with Matrix service.

I had taken a matrix phone(Account code: 401263) before going to US trip along with my friend. While giving the connection they promised that before reaching to US your phone will be activated. After reaching to US we were struggling to get network. Almost after 8 days we got connection up. During these 8 days we continuously tried to...
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softtoy07
from Bengaluru, Karnataka
Sep 7, 2011
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International SIM Card not working

Address: Bangalore, Karnataka

I picked up a Thailand SIM (Mob.No.+[protected] from ur Bangalore Sales Exec Ms.Shiva (Mob no.[protected]) on 17/08/11. After giving me that SIM and leaving my office she called me back requesting me to take another SIM as she had promised her boss that she would sell 2 connections. When I told her that i do not need 2, she said she would pay the Rs.500/- for the card on my behalf. But I did agree to take it (Mob No. +[protected] and...
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noor92000
from Valpoy, Goa
Sep 5, 2011
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international sim card billing irregularity

Address: South Goa, Goa

i had taken an international simcard from matrix cellular international at mumbai int airport on 21 feb 2011 for one yea rental and the plan offered was global sim roaming with incoming calls free in 58 listed countries as per their list of countries.Venezuela was one of the countries included in the list and i hadrecieved calls from india in venezuela asincoming calls were free in venezuela as per their list.but to my surprise i was charged...
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shivamestates
from Lucknow, Uttar Pradesh
Aug 31, 2011
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Mobile number Portability

Address: South Delhi, Delhi

Dear Sir,

We have corporate mobile connections of Vodafone through Matrix Cellular Services & we wanted to port out these services to other network. We had made all the outstanding payments also, ensuring no problems to be faced from their side while porting out. However they are delaying the process on false and baseless statements and not even replying to our mails. We have been pursuing this issue for the past 15 days,...
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Ruchigaur
Aug 10, 2011
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Unholy Build

Address: Hyderabad, Andhra Pradesh

This complaint against Matrix cellular comes with a warning towards the services provided by them which undoubtedly includes their faulty billing procedures.
To sum up the situation:
1. I took a card from Matrix cellular services at the airport before I left for US. I was told the rental is 30 dollar plan ( I see 31 dollars cut in the bill - the matter is not about the single dollar, it is about the accuracy of their T&C.)....
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Kavita Jaggi
from Noida, Uttar Pradesh
Aug 8, 2011
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Repeat charging of Same Bill

Address: Gautam Buddha Nagar, Uttar Pradesh

I took an sim card ( [protected]) from Matrix Cellular for my 3 days trip to Paris(07.06.2011-09.06.2011). After coming back I returned the sim card within 6-8 days. I received a bill of Rs 1010/- on 18.06.2011 which I paid through my icici bank credit card on 21.06.2011. However on 30.07.2011 I again received a bill from Matrix Cellular claiming of Rs. 781.04 for same 07.06.2011-09.06.2011 period. This amount ( Rs 781.04) got deducted from...
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A
akshay kumar sangwan
from Mumbai, Maharashtra
Aug 4, 2011
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Non refund and poor service

Address: Mumbai City, Maharashtra

I had taken matrix cellular international service ( mobile no.[protected]) by depositing rs.5000/- for use in the usa. But matrix din't work there for 95% time. Matrix gave very bad service. Even after repeated complaints it did not work. After my return i surrendered my matrix cell chip to their agent sunil on 20/07/2011 vide their receipt no. 512202 ( sunil mobile no. [protected]). This was also communicated to their dy.Manager channel...
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Naveen Raghavendran
from Chennai, Tamil Nadu
Jul 22, 2011
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Horrible and cheated billing system of Matrix Cellular

Address: Chennai, Tamil Nadu

I have taken Matrix cellular connection for 2 months usage in Holland. 1st month billing was fine. I dont have problems. I came back to India on 18th Jun Midnight. I have surrendered the SIM Card on 22nd(Due to some processing delay from their end). I haven't received any bill for the second month etc.(Note: the rent for the 2 months was already taken in the initial billing cycle).

All of a sudden after a month, I received...
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Matrixhater
Jul 21, 2011
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Company and CEO Arun Batra is a CHEAT

Address: Central Delhi, Delhi

I came to US 2 months back. My biggest mistake was to take a Matrix sim card from Dehi Airport. I just wanted to use it for one week and their executive had told me that it wont cost more than $15 and some minor service charge. No more than Rs. 1500 in all.

I was sent a bill of Rs. 13,956 for 2 weeks o[censored]sage. They claim that I have used DATA Services worth 13,000. They charged me for GPRS service which I never used. The bill...
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JJN
from Bengaluru, Karnataka
Jul 21, 2011
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Charging for Premium Services not used

Address: Bangalore, Karnataka

My wife had taken a SIM card from Matrix for a trip to Germany for ten days

On her return I was shocked to find that of the total bill of Rs 7200, more than 95% (about 6800) was billed under the head "Other- Premium Services". I disputed the bill but despite assurances that payment need be made only after the matter was resolved, the amount was taken from the blocked amount that had been given on taking the connection.br...
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A
aravind243
Jul 3, 2011
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Fraud/Cheating of Bills

Address: Chennai, Tamil Nadu

Hi -

I went to Singapore for a 10 day trip and got Matrix. When this guy came to deliver the SIM, he specifically told me that all TOLL FREE number in Singapore is free.

When I recieved the bill, it says 22000. And you know what they charged me 4k for Roaming, stating I went to Malaysia. And remaining 15k was for this toll free number.

I called the customer service and informed that I HAVENT TRAVELLED...
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harmanbhangu1
from Delhi, Delhi
Jul 2, 2011
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Credit Card misused

Address: Bathinda, Punjab

Respected Sir/Mam,
I had purchased a sim card from MATRIX cellular from the airport before travelling from Australia(No.[protected].I was assured that 1. the sim will be activated in Australia and for Australia use only
2.validity is for the period of travel 2nd to 8 th june
3.they assured me to use the credit card for bill payment and blocked Rs.5000/- for security reasons.br...
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don76
from Mumbai, Maharashtra
Jun 26, 2011
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Overcharging / Rip Off

Address: Mumbai City, Maharashtra

I am an employee of an IT firm in Mumbai. Recently for a trip to the US i took a Matrix Cellular SIM card . The marketing person promised a corporate plan.

To my horror i ended up receiving a bill of Rs 7000. There were some charges like data usage for which i had not subscibed or utlilized. Repeated complaints to the billing department did not yield any results.

The most crooked part of this deal is they take...
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ashish4bansal
from Chennai, Tamil Nadu
Jun 8, 2011
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wrong charges deduction

Address: Chennai, Tamil Nadu

This is most pathetic and company and started just to rob money from the users. they have setup systems like that. I had taken a card for USA and they swiped my credit card saying as the security of the sim card. then they charged double the amount on my card and when i called they said one more bill is awaited.
The agony doesn't end here. i raised the complaint and the call center gave me the complaint number (SU[protected] with...
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ramgopal_rao
from Pune, Maharashtra
Jun 4, 2011
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Charges for GPRS services which were not used

Address: Maharashtra

Dear Sir,

I am being charged some thing like Rs. 5400 for GPRS services which never worked and never used by me. I did not even know the GPRS services or settings and never even made an attempt to access any of these services. GPRS is a value-added service and I never asked for any of these value added services. I just wanted basic voice services in the USA.

I am reproducing below my communication with Matrix...
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parveennasa
from Mumbai, Maharashtra
Jun 3, 2011
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refund of security amount

Address: Delhi

Dear Sir,

I had taken a Matrix SIM from IGI, Terminal3, N Delhi on 13th Dec 2010 for my stay in Germany of one week. I paid Rs. 5000/- from my Deutsche Bank Debit Card as security amount (please note the amount got debited from my savings account). I returned to India from Germany on 19th Dec and the SIM was collected back by Matrix's personnel on 6th Jan, 2011. In the meantime, I received two bills for the usage of SIM...
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drp_desai
from Chennai, Tamil Nadu
Jun 1, 2011
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Sim did not work

Address: Gujarat

I had taken a Matrix Sim Card to USA. i received a very weak signal for the first hour and then the card was searching for signal all the time and I could not use it. I had to pay 15000 Rupees on my phone bill because of this card not working. This has happened for the seccond time. The same thing happened lat May when a Matrix sim did not woork in Hong Kong. I need an answer urgently. I need to get my bill waived off and compensation for...
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Rajan Josh
from Gurgaon, Haryana
May 29, 2011
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Misrepresentation & Cheating

Address: South Delhi, Delhi

My Complaint is about their Sales Men Sanjeev Pandey, his phone number is [protected].

We bought 8 phone connections from his company M/S Matrix (Vodafone) on a condition and a promise that they will provide us One number of our choice which was [protected], He after checking from his company, confirmed us that the number will be provided to us and so we bought the 8 connections from them. I also got a confirmation call from...
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