Matrix Cellular Complaints &amp; Reviews

Address: Gautam Buddh Nagar, Uttar Pradesh

Hi, Yesterday Matrix Cellular team swapped my credit card and charged me unauthorized amount with out my information even they don't inform me about my bills which should be closed in month of the march as per the billing cycle. They don't have the transaction details this is a Fraud Case please be aware about the matrix. Regards, Deepak Kumar...

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Address: Hyderabad, Andhra Pradesh

Hello, My name is Kiran Kumar Avula, around a year ago I was to thailand on a personal trip from august 2nd to september 1st and as I was in serach for a Mobile Operator and have contacted MATRIX. They don't want to explain the plans on phone and 2 excutives have come home to explain about the plans and ultimately sell the sim. I gave them my airline tickets and clearly told them my travelling dates and I told them clearly I need only...

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Address: Bangalore, Karnataka

Hi Guys,

Please don’t use matrix in your international travel. If you want just use this for 1 or 2 days then it is fine otherwise throw this SIM after use.

They have cheated me.For 1 month I got 10, 000 Rs bill which no body cant expect.

Data plan is activated automatically but they didn’t intimate me while giving this card .

For data only they have charged Rs 3000.br...

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Address: Mumbai City, Maharashtra

I had taken SIM card for Australia and NZ for my parents. We had taken the card only for receiving incoming calls which can be seen clearly by the usage pattern in 3 of the SIM card. On one NZ number, once again Matrix has wrongfully billed us for calling some unknown numbers. We have confirmed that the numbers reflecting does not belong to any of our known contacts but Matrix insists that we have called these numbers. Matrix has done...

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I took matrix sim card with student plans for my 2 months US travel. Initially they told me call rates will be 45 cents per minute to India. When I got the bill it was charged like 89cents per minute. I got a huge bill of 19k. No response when I enquired regarding this....

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Address: Mumbai City, Maharashtra

No service still charged after returning sim card again charged for the same
Mob no:[protected] sim no:[protected]

I have bill & receipt of submission of the sim card but still i have been charged for not returning sim card when i was telling your executives to return my first charges...They assure me to do that when they will get this sim card back.

And after returning your sim card you...

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Address: Mumbai City, Maharashtra

I was shifting to USA on this 4th Jan thus didnt enable my ISD and thought to take any pre-paid or post paid card at airport for next few days. My friends who burnt his pocket from martix warned me to not use matrix but unfortunately other vendor didnt have the microsim at that moment. So i went to matrix and got the trap when executive told me that i can take 1 month plan with cost of $15 only with 349 setup fee+tax. i was fine to pay 1500...

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Address: Bangalore, Karnataka

Hi All, Please DO NOT BUY A MATRIX PRODUCT WHEN TRAVELING OVERSEAS. You may be better off in getting a pre paid cell phone with a local operator. The service at Matrix is very mis leading. Too expensive then they claim it to be in and their service is pathetic. Wring billing to top it all. Do not trust them. My suggestion go for AT & T in US or operators like Vodafone or T Mobile when traveling in Europe. Matrix is a bogus...

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Address: Chennai, Tamil Nadu

I have used Matrix for my US trip. The handset were not charging after I reached US. Upon contacting Matrix, I was told to buy a handset for less than 25 dollar.

After searching all around (in an alien place), I could find some handset for around 35 USD and I bought it. After returning India, Matrix paid only 25 USD.

I had incurred taxi charges of searching phone around 30 USD which I did not claim at all.br...

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20 Comments

Address: New Delhi, Delhi

My interaction with Matrix have started, when have met with Ms Megha Chauhan, business development executive with your company, while I was there at the VFS -UK for my passport collection. As promised with her, I been to the Matrix office at International Trade Tower, Nehru Place, New Delhi-110019 and have met with Ms Smitha S. - senior Business Development Executive, who has provided me a SIM, which was to be used in my Blackberry device...

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Hi. I had requested to Matrix at Bainglore airport for prepaid card.and I paid Rs. 2000 there to executives. After coming back to india, I came to know that it is postpaid card. and bill generated is Rs. 4000+. Matrix executive at Banglore airport never said that its postpaid card. I am calling them several times, but nobody is responding to my issue. Please never take Matrix SIM card. They do fraud with people. I am really frustated...

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Address: New Delhi, Delhi

this organization is a cheat. they provide wrong information to customers & then charge lot of amounts from customers. This organization should not be allowed to sell their products. THEY ARE BIG TIME CHEATERS... THEY SHOULD BE BLACKLISTED......

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Address: Pune, Maharashtra

This is to bring to the notice of everybody who is traveling abroad that do not use matrix. I was sold a plan for the us for an ipad which did not work even for a second as the guy at the mumbai airport was just out to make a quick business and in his enthusiasm had sold me the wrong data card.

Despite regular contact with the customer care dept while i was in the us i an being billed an amount of 3800/- for incoming text messages....

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Address: New Delhi, Delhi

Airport representative misguided on plan. Never mentioned of free incoming plans. Secondly never mentioned about incoming SMS charges. they gave me plane of $30 voice with 300 minutes free incoming + $30 data for 14 days. The bill is Rs 18, 000+ for just 10 days (local US usage alone of Rs 11000) In the middle of the trip (6th Nov) i see that my mobile is not working. Leaving me no option, I had to use hotel room phone ($150) in US to...

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Address: Mumbai City, Maharashtra

I had purchased my matrix card during my china visit in may, 2013. Immediately after my return, the due payment was paid to them through my credit card issued by hsbc bank.

Today, i received messages from my hsbc bank that matrix has again charged my credit card for amounts of rs. 4354.22 twice at 1210 hrs and 12 20 hrs.
Both the above transactions are fraudulent and i have not used the services at all.
In june...

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Address: Pune, Maharashtra

Rspected Sir

last jan 2013 we had gone to out of cuntry, those time ur sells excucitive called us about mtrix sim and its talk plans,
he told us ur plan in indian ruppies and ur compny billed us in out side cuntry which we had gone.

number of times we talk to ur recovery augent about our miss guidestion. and those time ur exucutive also treny. So
that we never paid our bill,
and every month...

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Address: New Delhi, Delhi

Totally disgusted with Matrix Cellular They are the biggest Frauds and bang your head against wall in case you are expecting any support or response. Date: 13th Aug to 19th Aug, Thailand Matrix Phone No: [protected] Bill No. : MT366461 Bill Date : 04-Sep-13 Matrix company is a bunch of non responsive, illiterates. I am under a debt of Rs 37000 because of automatic messages which went from my international sim card. Out of Rs. 37000...

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Address: Purulia, West Bengal

I traveled to Canada with an international SIM card from Matrix. I was convinced that the plan is cheaper than regular international roaming and there are no extra charges. Upon receiving a bill of Rs. 27700+, I looked up the contract letter carefully to detect a lot of gray and hidden costs. Apart from that: 1. According to the contract agreement, the currency exchange rate is to be calculated on the billing date (Sep-07). The maximum rate...

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Address: Hyderabad, Andhra Pradesh

Hello, I visited Spain during last week of September. I used Matrix SIM card during my travel. I was specifically told that I would not be charged any amount for incoming and also outgoing as long as I give a missed call. To my utter surprise, I was charged for Incoming and that too in Pound converted Indian Rupees. I was given a UK number as opposed to a Spain specific number. When asked why this number, the executive, Mr. Ramesh,...

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