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Matrix Cellular Complaints & Reviews

www.matrix.in
3.3
Updated: Apr 8, 2024
Complaints 387
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243
Unresolved
144
Good! Matrix Cellular values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Matrix Cellular step up their efforts to fully resolve all complaints 👍
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Matrix Cellular reviews & complaints page 16

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S
snitu13
from Gurgaon, Haryana
May 5, 2012
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Cheating, Kept my entire deposit money

Address: Karnal, Haryana

Hi,
I had taken a Matrix SIM card from Karnal Haryana for Mauritius for a week. The sales guy was very pro-active & took 6000 deposit, saying there will be no issues in this, as bill will be adjusted from this & rest of the money will be returned within a week of bill. It been 1.5 months since I returned from my trip to Mauritius. The sales guy took back the SIM just the next day & promised to refund the money within 2...
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M
matrix_SG_fraud
Apr 19, 2012
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Fraudulent Claim

Address: Mumbai Suburban, Maharashtra

I took a Matrix SIM Card for Mauritius on 20th March 2012. I received the bill and when Matrix called on 18th April i authorised them to debit my Credit Card. The actual debit was higher by Rs.750/-. On enquiring i was told that the excess was for a unreturned Singapore SIM Card of year 2010 !!!!

I have no records of 2 year vintage to prove that i returned the SIM. Suddenly a claim is being made. If their claim was indeed genuine,...
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rahuja2012
from Pune, Maharashtra
Apr 17, 2012
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WRONG BILLING & harrassment

I was charged for wrong usage of internet while i was using the SIM card in Germany, despite repeated request that it was wrong billing and to review the same. they charged by credit card with full bill amount. Now to top that up they have sent a new bill for April for additional amount. its sheer harrassment and poor customer service....i have written emails and tried calling the senior management number as provided but noone picks the calls...
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M
mcsri35
from Gurgaon, Haryana
Apr 10, 2012
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Higher charges imposed

Address: Gurgaon, Haryana

I have requested you to give a SIM card which may useful to talk for visiting Australia from 18 to 24 March 2012. There are discrepancies which are not satisfying me and need to revert charges at the earliest , bill is attached below.

1. I have made call strictly with my personal clock/wrist watch of every call with duration of 1 or 2 or 3 minutes and ended 5-8 seconds before 01 or 2 minutes but tariff calling meter started...
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R
ritesh10nov
from New Delhi, Delhi
Mar 16, 2012
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Fraud in billing

Address: Central Delhi, Delhi

I took three sim cards from Matrix o[censored]AE in Jan 2012. The plan i chose had CUG which means the calls between the three numbers will not be charged. But shockingly, when I got the bills, they charged my CUG calls also. I called the executives loads of time and I even filed the complaint to their support team but they didn't give me any response. As they had my credit card copy, they charged those bills automatically and now nobody is...
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kavita gokarn
from Panaji, Goa
Feb 28, 2012
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Refund cheque in wrong name

Address: Mumbai Suburban, Maharashtra

Customer ref. No..Ft[protected] jutika nandan gokarn matrix cellular international card

With reference to above i received refund amount of rs.5000/- by cheque no.013316 dated 14.01.2011 with wrong name i.E. Sutika gokarn instead of correct name jutika gokarn. I immediately contacted company's customer representative mr.Abhishek mobile no.[protected] who every time gave me false hopes that he will pay me cash and take...
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G
Gopalpk
Feb 21, 2012
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daylight robbery

Address: Karnataka

tDear all,
Please be aware of this service provider who promises cheap calls and then loot the customer.
Recently I took this card based on the commitment given by their sales person that the rental will be only Rs 1500 and I will get 300 minutes free call in USA as well as for overseas call.

But to my surprise they billed me Rs. 2200 and there are lot of hidden charges like service fee 12% and line rental and...
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S
suhastriya
from Bengaluru, Karnataka
Feb 14, 2012
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Charged in spite of defective non usable serviceservice

Two sim cards/data cards were hired from Matrix cellular international services P.Ltd at their CSIA international airport in Mumbai on the 26th of Jan 2012 for Germany and Switzerland.For Germany it was for one week and for Switzerland for 3 days ,with condition that i can cancel the Swiss card by 28th if i am not going to Switzerland.At the time of completing the formalities,it was observed that the cards were not getting configured on...
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Airtel 97771
from Kolkata, West Bengal
Feb 11, 2012
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Overcharged bill

Address: Khordha, Odisha

I am from India and recently went to Singapore for a four day trip. My plan was to take a local Singtel prepaid connection on arrival at Singapore airport.
However, at international departure terminal at Kolkatta airport, the salesmen of Matrix cellular convinced me to take TWO Singtel simcard saying it is cheaper than taking a local SIM in Singapore. He assured us saying the same Singtel card which you will take on Singapore arrival...
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Samaresh Srivastava
from Pune, Maharashtra
Jan 27, 2012
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Faulty charges

I took a sim card for singapore for 6 days, got a bill of 30,000 with 25000 DATA charges!!! asked the company to explain it .Obviously they did not. Then someone called to Negotiate and come to a common digit because they cannot furnish details regarding the charges. When I asked them to come and meet me as no negotiation on phone was possible, no one turns up. Then i get to know that the sum of money is charged to my credit card as it is...
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M
murugeeth
from Mumbai, Maharashtra
Jan 27, 2012
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Beware of abnormal roaming rates

Address: Chennai, Tamil Nadu

Dear readers,
recently while on my foriegn trip , i was carrying matrix cellular. they said roaming rate was 7.68 SGD/ minute. when i received billing statements i found they charged with more than 15 SGD per minute. when i asked them they said minimum is 7.68 SGD and maximum as per the service providers discrete. So please careful these people do not have any control over other service provider's charges. They simply charge...
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ls28sd
from Chennai, Tamil Nadu
Dec 26, 2011
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Overcharged

Address: Maharashtra

I had travelled to Singapore and Malaysia at the end of July and had purchased the Matrix International SIM card. The sales girl(Jyotsana Singh) who had called me to sell the card had not informed me that i would be charged by the local servicxe provider as well, as I am a working single parent there was not much time for me to check things out. Moreover the guy who came to hand over the SIM came at a time when I was not at home and my daughter...
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srakesh_2183
from Hyderabad, Telangana
Dec 19, 2011
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Cheating of Bill

Address: Maharashtra

Hi,

I took an Matrix Sim for my Singapore&Malayais Travel for a period of 7 days and while taking this sim they never explained to me the billing process. I gave my credit card and they said that they have blocked the of 5000 INR and would be refunded. When asked about billing the person aid that they would notify us when the bill comes and the amount and how to make the payment.

After nearly a month suddenly...
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Krishna1210
from Coimbatore, Tamil Nadu
Dec 2, 2011
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Worst Service

Address: Coimbatore, Tamil Nadu

I bought Matrix sim cards for my travel to US and Europe. I wonder how these companies exist still with their way of service. The data dint worked, the outgoing calls dint worked, they said they give a waiver but that is also not happened. I couldn't believe the charges when they sent me the bill, very very highly charged. We have to follow them to handover the sim, we will get a call daily from their office if we have surrendered, but...
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G
Gourango Singha
from Bareilly, Uttar Pradesh
Nov 7, 2011
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WRONG BILLING

Address: Gurgaon, Haryana

I used their service recently and took a sim card for switzerland and was a victim of wrong billing and when I contacted their Business Development Executive he avoided my calls and never responded. Also I gave them vouchers of Rs.1000 which I won from a Radio Channel, they took it but never deducted the amount from my final bill and neither they returned the vouchers.

I will never use their service and I would request other...
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Siddhartha P Saikia
from Delhi, Delhi
Oct 27, 2011
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FALSE BILLING

Address: Delhi

First, I must say that I had extremely bad experience with Matrix and I have no doubts saying that Matrix is FRAUD. I used Matrix SIM card for Finland and Sweden. Customer Name: Mr. Siddhartha Pratim Saikia CAF No: M 1801517 Account Code: 480305.

I have been charged FALSE for calls worth Rs 4519.28 as per the details below:


Roaming-Voice ...
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R
royden.mark
Oct 24, 2011
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Problem with Bill

Address: Bangalore, Karnataka

I am currently a student in the US and I've taken a Matrix Cellular student plan. I was shocked to see my invoice number ATTG3095923 was for Rs.50,064.34. The majority of the charges - Rs. 41,500.04 - was for other data usage. It turns out that Matrix Cellular somehow didn't update my data plan details and I've been paying GPRS download rates all along. I had taken an iPhone 4 and was told that the 2GB data plan(Costing me...
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V
VinodNikhra
from Delhi, Delhi
Oct 21, 2011
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Non working of Matrix SIM in USA

Address: Delhi

I took a SIM for my short visit to USA (during 5th October to 11th October 2011). The Matrix people had taken
a cheque for Rs. 5000/- from me, which they got cleared fast on 7th October. I have repeatedly put to their notice
again and again that the sim provided to me did not work in USA. This was intimated by me through an SMS while
I was in USA and later through an email from there. I am sorry to point out that the...
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B
biswaroop
from Delhi, Delhi
Oct 18, 2011
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Incomplete Product info, leading to excess billing

Address: West Bengal

Hi,

i had recently traveled to Singapore. For this purpose i contacted Matrix Cellular International Services in order to a get a sim card for using in Singapore. When the executive came to deliver the same and the product information was given to me, i was told that GPRS services are not available on the SIM & cannot be activated, only plans for Blackberry users were there.

i am working in a MNC and use...
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V
vertexm
from Jaipur, Rajasthan
Sep 30, 2011
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over billing

Address: Gurgaon, Haryana

Mobile No. [protected] Sim No. [protected] -

The bill amount is incorrect. The usage shown is wrong.

While using the Dongul it showed the usage made of AT&T and it was approx 60 MB total. Where as the Itemized bill sent by email shows a very heavy usage.

Mr.Rahul Aggarwal (Sr.Business Development Executive) from Matrix Mandi Road, Mehrauli - sold us a plan were we were allowed 200 MB free.br...
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