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Matrix Cellular Complaints & Reviews

www.matrix.in

3.3

Updated: Apr 8, 2024

Complaints 387

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243

Unresolved

144

Good! Matrix Cellular values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Matrix Cellular step up their efforts to fully resolve all complaints 👍

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Most useful reviews

The sim is not working in the United States and they are not saying my device is incompatible and refusing to issue a refund.

Internet drop every minutes

Wrong SIM provided and delayed in activation

Misleading marketing, Overbilling, Fraud

The sim is not working in the United States and they are not saying my device is incompatible and refusing to issue a refund.

The sim is not working in the United States and they are not saying my device is incompatible and refusing to issue a refund.

Matrix Cellular reviews & complaints page 13

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Address: Hyderabad, Andhra Pradesh

I traveled to Spain and used Matrix Services there. Whilst taking the SIM card I was told that I will not be charged for incoming and if I give a missed call to India I will not be charged for the same. My plan was a Zero Rental Plan. When I received my number it was a UK number. I had my doubts, but one Mr. Ramesh from Matrix team in Hyderabad told me that I will not be charged and it does not matter if it is a UK number as far as it...

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Address: Chennai, Tamil Nadu

Sir, The Matrix Cellular international service is not satisfactory. When I was travelling with my friend to Dubai from Chennai Intl' Airport the said service people are promoting the sale of SIM cards telling that Matrix SIM cards are cheaper than other SIM Cards. Asked me to pay Rs. 3500 which is enough, as if they are giving prepaid card on 30th April, 2013 and they told me simply to surrender the card on my return in the Matrix Cellular...

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Address: Ahmedabad, Gujarat

Dear Sir,
I found some majour discrepancies in my bill (Matrix no:[protected], UAE, Account No:703208). It was communicated to me by Matrix company that there is a special plan of Rs 500 for voice card Dubai group in which following was included.
• Full talk time of Rs 500.
• Incoming call free from anywhere.
• Matrix to matrix in Dubai free.
• Other networks local in Dubai Rs 6.
•...

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Address: Bangalore, Karnataka

I bought international prepaid sim card while leaving Bangalore on 11 September. I had told them that I was going to Canada and they said it will work there and that I have a credit of 25 euros and incoming will be charged at 14 cents per minute and outgoing at 35 cents per minute. While I did not use it in London during my stop over, I tried to insert the sim on 16th September 2013 and enter pin numbers as advised in the leaflet. To...

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Address: New Delhi, Delhi

This complain is regarding the unnecessary charges and false commitment by Marix Sales person in Indian Airport. In indian airport i asked matrix people several times that i need this sim only for a month and i am not returning back the sim as i am going for employment they said its okay you need not to pay anything other than rental and call charges ; infact they have given me false information that it costs only 70 rs per min in outgoing...

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Address: Gautam Buddh Nagar, Uttar Pradesh

I had never made any outgoing calls to India during the entire trip to Singapore. Matrix charged me for outgoing calls which I have never made. I have been charged under “Other Data”. I have never used any internet services during the entire trip. Still i have been charged for the internet services. I am a corporate customer of Matrix and have been regularly using the Matrix services for the past 6 years. I am really very disappointed...

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To whom it may concern. On 24th July I left for Europe, i applied for a SIM from Matrix at the airport. When I landed I had to contact the person who had come to receive me at the airport to my disappointment the SIM card did not work leaving me stranded at the airport for an hour. The experience itself was so frustrating and harrowing. Getting passed that incident I contacted my father to let him know the SIM is not working and to speak...

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To whom it may concern. On 24th July I left for Europe, i applied for a SIM from Matrix at the airport. When I landed I had to contact the person who had come to receive me at the airport to my disappointment the SIM card did not work leaving me stranded at the airport for an hour. The experience itself was so frustrating and harrowing. Getting passed that incident I contacted my father to let him know the SIM is not working and to speak...

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I had taken matrix SIM card while going to us on 27th July.. It was for calling purposes and the sellers had themselves deactivated the data roaming on my phone. As it is their plan is too high, so when I asked for a plan where making calls to India would be free, they said there is a plan where 299 is deposit and 899 is rental. You get a Dubai card free as well and further upto 150 mins of both incoming and outgoing from anywhere it's...

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Address: Gujarat

Hello,
I recently had a trip to Australia and for the same I had taken up a prepaid country specific sim card. The sim worked fine, but on my return I was billed twice. The first bill was for the mobile number account that I used but the second bill was with another mobile number with different account number also under my name with only the monthly rentals. I have no clue whose number was that and why was it billed to my credit card....

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Address: V-17/5 dlf city phase - 3, Gurgaon, Haryana

I bought a matrix card for australia. It was told that ur costing 3000 for 1GB internet but when i saw the bill its 18000 for not even 1GB, there were no fixed charges and now you are charging the fixed price , you did not tell us about the taxes that is about 4500. We are not fools that we will pay you a bill of 45000. This is a fraud company. I will take a strict legal action against the company....

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Address: Bangalore, Karnataka

Hi,
I was traveling to multiple countries (Germany, Singapore & UAE) on business trip and saw matrix counter in Bangalore International Airport. When I approached the representative, he asked about requirement like what countries being visited and if I make outgoing calls. I told clearly to him that I need to make outgoing calls in Germany but did not have need to make calls in Singapore and UAE. The guy offered me to take 2 SIM...

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Address: Thane, Maharashtra

We had purchased a matirx connection for UK for plan 150 min India calling free (for 15 days) at a renewal of Rs. 500 every 15 days. The card was to be used by my in-laws who are now at an age to enjoy a vacation. Their vacation has turned into a nightmare when matrix subsequently started deducting Rs. 1955, Rs 3500, Rs. 5500 etc from my father-in-laws credit card despite barely calling India once a day for 5 min. No datacalling was used/activated...

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Matrix telecom provided data services even though specifically asked to deactivate data on the sim card, and charged a hefty amount rs 7600 for data - using already obtained credit card details despite my disputing the bill. This is their modus operandi for committing fraud. Will never hear you. This company can be challenged in the court for winding up if more people come forward. My credit card co informed me that it receives about 300...

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Address: Rewari, Haryana

Website: www.consumercourtforum.in/

I purchased 3 Matrix cards for my journey to Spain, Italy and France. I had to pay a safety deposit of Rs 5000/- for each of the cards (Rs 15000/-) in total for the same. I was given a phone by Matrix to use during my stay in Europe.I was assured by Matrix that the GPRS setting was deactivated in the cell phone provided to us by them.I have been most unfairly and unjustly charged for usage of GPRS in France. My number in France was +[protected]....

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Address: Thane, Maharashtra

I had taken Matrix Cellular connection for my son who proceeded to the US for studies. I took a monthly plan of $62.99. It was a two year contract and they said there would be ETF early termination fee if we discontinued before two years. But they also took one month advance rent plus a deposit amount which was not mentioned in the contract. Since my son is in India for 3 1/2 months I asked them to disconnect the internet service so I could...

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Matrix voice card for foreign travel is a cheating wherin hidden charges for data usage on voice cards are also levied like for gprs which cleverly is preactivated totally unkonwn to innocent customers . Thus it is advisable to take only a prepaid card if at all you have to go else arrange for a local sim in visiting country which can be affordable.

Lastly please take in writing from company all kind of charges likely to be...

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Address: Bangalore, Karnataka

I have taken a matrix card of Dubai for 16 days. I have returned the card and they have generated a statement for the card. They have charged for arbitrary call durations through out the bill. They have charged the exchange rate as per the standard chartered bank exchange rate which is far more than the exchange rate by government of India. And these terms they have never mentioned while selling the SIM card to me.

They have...

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Address: Mumbai City, Maharashtra

Dear Sir/Madame,

This has reference to my experience with Matrix cellular services. The chronology of events is as follows:
1. I purchased forex and sim card through Matrix Services Ms. Surabhi Singh (Sr Business Development Executive) on 6th May 2013.
2. I was provided with a simcard in a small poly-pouch with an instructions document and advised on how to activate it when in Singapore (my city of travel)br...

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After several confirmations, Matrix sold me a sim card (No +1 [protected]) with a confirmation that it will have unlimited data access in Canada for 15 days at $49.99. It was made very clear to them that data access is paramount to me and that is what needed to work on this card, over voice access.

I landed in Canada about 12 hours back and realised that there is no data access on the card. After struggling for 12 hours and...

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