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Matrix Cellular Complaints & Reviews

www.matrix.in
3.3
Updated: Apr 8, 2024
Complaints 387
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Misleading marketing, Overbilling, Fraud

Matrix Cellular reviews & complaints page 11

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shuklaak42
from Delhi, Delhi
Aug 11, 2014
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Misleading marketing, over billing, fraud

Address: Kanpur, Uttar Pradesh

I am yet another customer who is getting harassed by Matrix for fraudulent bill and now a threatening notice. I have been slammed with a Rs. 8713 bill for unknown usage. My CAF: M2492391, Connection No: [protected].
I took an international SIM last in the start of 2013 given to my Mr Atul Awasthi in Delhi and was charged a security amount of 5000 for one year telling me that all incoming in the specified 100 countries will be free and...
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gautam55555
Aug 4, 2014
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Overcharged bill

Address: New Delhi, Delhi

To whomsoever it may concern,
I wanted 2 international sim cards for Europe for my travel .i got the
post paid sim cards from matrix .Rent of each sim was 500 +350(bonus
o[censored]sing platinum credit card).Call charges were told to me₹30 per
minute .to which my total talk time of a simcard was about 28 mins.I
did not even use 20 mins of talk time .now your company has charged
₹2692 which is far more...
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Niraj Kumar Pattnaik
Aug 2, 2014
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Fraudulent & Unethical Practice

Address: Kolkata, West Bengal

Hi Sir, On July 31st, 2014, There is a transaction of Rs. 5000 on my credit card from Matrix Cellular. I already dropped a mail asking for Bill usage but I have not yet got any details on it. Also, I am trying to use http://www.selfcare.matrix.in/ for online checking. But the website itself is not opening. Just within 20 days I got a bill amount of Rs 7100/- which is very suspicious. The customer representatives of your company...
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debopriyaa
from Kolkata, West Bengal
Jul 31, 2014
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Unauthorized charges

Address: Kolkata, West Bengal

mobile no[protected] challan no 581264 We have taken sim for Thailand from 24 06 2014 to 30 06 2014 for Thailand. The amount of bill is already been paid. While offering the service the person advisrd ro make a phone call after returning kolkata from airport and their people will collect the sim there. We had made the call accordingly and the person attended the call told that the sim will be collected from my residence in next 2 days....
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manis30
Jul 29, 2014
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Unnecessary Bill without usage.

Address: Aurangabad, Maharashtra

I have taken a card for my travel to dubai, after reaching dubai airport firstly i switched off the data connection from my mobile, switched off the phone, inserted the martix sim card and started the phone. As soon as i started the phone message came o[censored]nbilled amount Rs.10K, i call my family to check with the card provider what is the matter, they say we just provide card and take it back, you need to call to delhi office and get your...
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RavishSharma
from Mumbai, Maharashtra
Jul 26, 2014
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Matrix Cellular is a fraud company which is cheating customers on pretext of data usage

Address: Mumbai City, Maharashtra

I am another customer who is getting harassed by Matrix for exactly the same fraudulent bill. I have been slammed with a Rs. 98000 bill for data usage alone when I had specifically asked for only voice call facility. Matrix team is absolutely unapologetic for this and is asking me to make the payment. I too am going legal against this company. Moreover, there is plethora of such cases of cheating against this company and they are ruthlessly...
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RavishSharma
from Mumbai, Maharashtra
Jul 26, 2014
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Matrix Cellular extorting money from customers on pretext of Data Usage

Address: Mumbai City, Maharashtra

I am yet another customer who is getting harassed by Matrix for exactly the same fraudulent bill. I have been slammed with a Rs. 98000 bill for data usage alone when I had specifically asked for only voice call facility. Matrix team is absolutely unapologetic for this and is asking me to make the payment. I too am going legal against this company. Moreover, there is plethora of such cases of cheating against this company and they are ruthlessly...
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drdesandeep
from Mumbai, Maharashtra
Jul 22, 2014
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Fraudulent Bill

Address: Thane, Maharashtra

REF:Matrix Mobile number: 96388452., SIM # : [protected], CAF#T[protected] I had been to Singapore for 7 days recently and took Matrix connection from Mumbai, India for calling and an add- on internet connection for 20 SGD(150MB free). For the entire duration of my stay, neither a single e-mail was checked or sent, nor any item was downloaded –in short the INTERNET SERVICE WAS NEVER USED EVEN FOR ONCE. When I came back to India,...
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Thapan
from Mumbai, Maharashtra
Jul 21, 2014
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Inflated Bill

Address: Pune, Maharashtra

Dear Sir/Ma'am, I would like to bring to your notice my utter dissatisfaction and harassment caused by one of your employees in Pune Mr Abhijeet Patra. I had taken a Sim Card for Europe in the month of May, my number being +44 [protected]. I am sure you are used to getting complaints about inflated bills and I dont know what your company ethics are or how you handle these complaints but I had reported this problem to Mr Abhijeet Patra...
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MANISH SHAH1
from Vejalpur, Gujarat
Jul 19, 2014
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Avoid this company at all costs

Address: Ahmedabad, Gujarat

Dear Sir,

We have taken your SIM for Malaysia ( Account Code : 906926, Matrix No : [protected] )Your
executive Mr.Sunil Sevani ( m: [protected] ) has handed over sim on 15 / 05 / 14 at our Ahmedabad residence. We insert sim in our mobile & used it when we reached at Malaysia

We have received your bill ( Bill no : MLY3455090, Bill Date : 17/06/14 Name : Kishorchandra Sheth) with data usage charge of...
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sandeepazu
from Bengaluru, Karnataka
Jul 16, 2014
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False bills and cheating

Address: Bangalore, Karnataka

I have been to Dubai for a 7 days and I was on Wifi all the while. The amount they billed me for data exceeded 10k and they dont have an answer around it. Guys please be prepared to get conned if you are taking Matrix Cellular. They are the biggest Frauds. They sent a bill of 21 k and since they have credit card details they have charged my card and are not even acknowledging the complaint. HariOm and Amardeep Kalra promised to resolve and...
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Saikatbongo
from Jaunpur, Uttar Pradesh
Jul 11, 2014
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Faulty billing

Address: New Delhi, Delhi

This is with regards to billing for Matrix No. [protected] The bill is attached for your reference I had taken this number for travel to Europe with Make My Trip from the 03 Jun 2014 to 15 Jun 2014 That entailed travel through Italy, Austria, Switzerland Germany and Belgium. While on the trip i had used the phone to make a few outgoing calls and received some incoming calls. As has been correctly reflected in the bills the calls were...
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Sandeepguptaa
from Gurgaon, Haryana
Jul 6, 2014
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faulty bill and cheating

Address: New Delhi, Delhi

i took sim card no[protected] from there company from 1/6/2014-6/6/2014 When i took the sim card i specifically told them that i do not want sim card for data i only need it for calling purpose which they are also accepting. Now after one month i recived a mail from them on 4/7/2014 and sms from there company that i have to pay them a bill for rs 18970 and last data of payemnt is 30.6.2014. Firstly to my surprise this bill...
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A.Y.Rajan
from Surat, Gujarat
Jun 13, 2014
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Defficiency in service

Address: Mumbai City, Maharashtra

I Mrs. Suseela Rajan has availed the matrix cellular facility when we travelled to Europe. Our tour was arranged by Makemytrip, who at the last moment introduced me to one Mr Devesh, business development executive. He sent his rep to my home one day before my travel and explained about his offer. He advised me to take two sets of sim cards which is a scheme for Rs 999/- while you will get a free hand set for use and Rs 300/- exempted for...
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RajatVash
from Gurgaon, Haryana
Jun 12, 2014
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Complaint against Invoice SGP3442397 - false bill & usage

Address: New Delhi, Delhi

Hi, I wish to complain against Matrix cellular. I was in Singapore for 4 days and these guys have generated a bill against my usage for Rs. 7526! Almost all call logs are false. For e.g. if i made a call to a number for 1 minute it is shown as 7 minutes. A 10 minute call is shown as 33 minutes!! And what's more, all calls have ended without any extra seconds..i.e. all call durations are whole numbers, 22:00, 33:00, 5:00, 7:00, etc. Clearly...
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ShaileshNautiyal
from Noida, Uttar Pradesh
Jun 3, 2014
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Inappropriate bills

We had taken a connection (calling & data) for USA (No. [protected]) on a contract of 2 years, contract ending on 8th September 2013. Bills were paid regularly till the last two billing cycles, when inappropriate bills were being served. On each bill generation date they were charging us actual usage for the previous billing cycle and advance (voice rental + data pack + sms pack) for the next billing cycle. Ok fine. They charged...
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manas Bhatnagar
May 27, 2014
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Never Ever go for Matrix.Overbilling, cheating, wrong

No body in the complete Matrix organization hierarchy is acknowledging my email regarding the dispute from last one year.

The mail chain is going from last 1 year, customer has been continually informing that no payment from the customer side is pending !!

The costumer and his family is contentiously being harassed by Matrix. I am replying to every reminder and every letter received and telling the same story...
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Mouien Khan
May 26, 2014
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Very Costly & Please Buy from the Airport

Address: Mumbai City, Maharashtra

Hi I have used Matrix simcard for UAE. Please highly recommended please do not buy the card from India. You get local simcard at the Airport with life time activation. What Matrix does is will apply you the standard rates o[censored]AE or any other country and on top of that will apply Service tax on overall bill amount which increases the bill amount to extra 12.36% plus the exchange rate that they apply is always higher than the market. The...
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Radhika_Sharma
from Delhi, Delhi
May 23, 2014
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Network Coverage And Data Transmission Was Really Good

Address: New Delhi, Delhi

My husband and i were travelling to HongKong for a vacation and we opted for a Matrix Sim Card. We had absolutely no issues, specially being a pre paid, recharging it when we wanted ensured we didn’t have a big fat bill like everyone else always complains of. Not only this, their network coverage and data transmission was really good....
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PragatiN
from Pune, Maharashtra
May 16, 2014
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Incorrect Billing (Roaming charges)

Address: Pune, Maharashtra

Incorrect Invoicing is done. Roaming charges are added wrongly. Invoice payment is done by reducing the roaming charges. Payment receipt is received, though system is my account as a 'Overdue' account. Please do the needful, as I am trying to contact the agent since 4 months, and request is still OPEN without any action....
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