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Max Life Insurance Complaints & Reviews

4.3
Updated: Oct 31, 2025
Complaints 1176
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983
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Max Life Insurance reviews & complaints page 8

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S
Surender23123
Dec 29, 2021
Resolved
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Sir me apko batana chahta hu ki main max life se preshan ho gya hu inhone pehle mujhe jhut bolke 5 saal wali fd btake 5 policy dedi or ab main jb unhe bhr nhi parha hu ab max wale mere ghr raat ko late late aate h kbhi rat ko 8 bje or kbhi rat ko 9 bje hm in sb se preshan ho gye h kyonki hmari ganv main bejti ho rhi h ki bank wale roj roj ghr kyo aate h sb sochte h ki hm fraud kr rhe h bank walo k sath or loan leke wapis nhi dete isliye meri aapse vinti h ki mujhe sari ye max ki fd bnd krani h or ab koi bhi mere ghr na aaye kyonki ab main or bejti nhi krana chahta is sb main sonipat ka Amit Tyagi bank wala shamil h vo hi ye sb kra ra h mujhe kl bhi bolke gya h ki 2 lakh ki 1 bnd krke 1 lakh ki nyi krdete h ab main inki sikayat krna chahta hu or fd bnd krke mere khaate main paise daal do
Feb 3, 2022
Complaint marked as Resolved 
Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Dec 29, 2021
Max Life Insurance Customer Care's response
Hi Surender,

We regret the inconvenience caused. Our team member will connect with you and address your concern in the best manner possible.

Regards,
Team Max Life.
Verified Support
Jan 03, 2022
Max Life Insurance Customer Care's response
Hi Surender,

We would like to inform you that your concern has been resolved and the update has been shared on your registered email ID. Do reach out if there's anything else we can help you with.

Regards,
Team Max Life.
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    R
    Rprishi
    Dec 28, 2021
    Resolved
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    Resolved

    I have been sold a policy for 15 years and policy term is 25 years and after paying premium of 15 years I will get cash back after reading policy documents but the agent told me to pay premium for 3 years and after that I can get cash back but this was totally misselling kindly help me to refund my premium of Rs 100000 paid for 2 years as I am in urgent need of funds
    Feb 3, 2022
    Complaint marked as Resolved 
    Max Life Insurance customer support has been notified about the posted complaint.
    Verified Support
    Dec 29, 2021
    Max Life Insurance Customer Care's response
    Hi Rprishi,

    We regret the inconvenience caused. Our team member will connect with you and address your concern in the best manner possible.

    Regards,
    Team Max Life.
    Verified Support
    Jan 03, 2022
    Max Life Insurance Customer Care's response
    Hi Rprishi,

    We would like to inform you that your concern has been resolved and the update has been shared on your registered email ID. Do reach out if there's anything else we can help you with.

    Regards,
    Team Max Life.
    I apologise for the complaint at the time of buying the policy I was ADM with the same company so how can the policy be misselled as I have sold my mobile so the above mentioned complaint is done by some other person.

    Regards
    Pankaj Rishiraj
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      K
      Kuldeep Mandal
      Dec 20, 2021
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      Address: Raipur Chhattisgarh
      Website: Maxlifeinsurance.com

      Dear Sir /Madam,
      My name is Kuldeep Mandal.
      I worked in Max life insurance from 04/01/2021 to 3/07/2021 my employee code is RPR1203.
      I submitted pf withdrawal form in max life pf department but fund not credit in my account.
      Kindly check
      +2 photos
      Max Life Insurance customer support has been notified about the posted complaint.
      Verified Support
      Dec 23, 2021
      Max Life Insurance Customer Care's response
      Hi Kuldeep,

      We regret the inconvenience caused, please share your contact details along with your branch location. Our team will get in touch with you soon.

      Regards,
      Team Max Life.
      Jan 01, 2022
      Updated by Kuldeep Mandal
      Kuldeep Mandal [protected]
      Branch Raipur Chhattisgarh
      Please update
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        K
        kshitijshah9
        from Pune, Maharashtra
        Dec 17, 2021
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        Fake Call and Disclosure of Policy and Personal Details

        Respected Sir/Ma'am,

        I got phone call from person name Disha Sharma to enquire about my policy premiums and removal of agent code. As part of agent deactivation process from my max life insurance policy to stop sending bonus and commission to agent, they verified my policy number and date of birth details along with premium details. Then they created fake complaint number and file number pretending as complaint is raised in...
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        rtnagaraj
        from Bengaluru, Karnataka
        Dec 16, 2021
        Resolved
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        Resolved

        Call Regarding Remove agent code from maxlife policy

        I am getting calls to remove agent code deactivation process from my max life insurance policy to stop sending bonus and commission to agent. Asked me to fill application and forward other relevant documents. The caller asked me to pay 43, 500 and said will remove agent code from my policy. The caller said his name was Arjun Singh and his phone [protected].In the above is for your information and provide me necessary guidance in this regards.br...
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        L
        laddomall
        Dec 11, 2021
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        I am a client of Max New Life.
        I surrendered my policy but did not get my money back. Every time, send them an email, a new ticket is opened. No resolution yet.
        Too much paperwork to submit a claim and surrender policy.
        Folks stay away from FRAUD COMPANY MAX NEW LIFE
        Max Life Insurance customer support has been notified about the posted complaint.
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          R
          Ronnie1990
          Dec 7, 2021
          Resolved
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          Resolved

          I want to withdraw my pf amount please guide me the same
          Mar 26, 2025
          Complaint marked as Resolved 
          Max Life Insurance customer support has been notified about the posted complaint.
          Verified Support
          Dec 07, 2021
          Max Life Insurance Customer Care's response
          Dear Ronnie,

          We regret the inconvenience caused, please share your employee code and contact details along with your branch location. Our team will get in touch with you soon.

          Regards,
          Team Max Life.
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            B
            Boraleu7
            from Solapur, Maharashtra
            Dec 5, 2021
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            Address: Korwali tal mohol dis solapur

            Dear team
            My pan card reflacting POSP Liscienc plase cancel this Liscienc pan number DJOPB1481A
            Max Life Insurance customer support has been notified about the posted complaint.
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              V
              vijay2544
              from Hisar, Haryana
              Dec 2, 2021
              Resolved
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              Resolved

              Address: hisar

              Hello sir myself vijay pal i have an policy in max life insurance company an my father have also a policy
              my father was expired on 18/9/21
              after few days i go to the offiice to change ownership
              after few days my request was denied due to a succesion certificate
              i go to the court to make that certificate
              iwhen i reached court i came to know that it cost me 50000 and a time period of 6 month
              i am working on a pharmacy and my salary was 12000
              i told max life company many times that i am not able to make taht certificate
              they was denied
              my request to you is plz complaint for max life
              very bad company
              life insured was me in that policy
              i have also apolicy in max life
              its have been 60 days they was not replying
              i do emails personal visit
              twiiter chat
              but i cannot able to solve my issue
              plz help me
              [protected]
              Feb 3, 2022
              Complaint marked as Resolved 
              Max Life Insurance customer support has been notified about the posted complaint.
              Verified Support
              Dec 03, 2021
              Max Life Insurance Customer Care's response
              Hi Vijay,

              We regret the inconvenience caused. Our team member will connect with you and address your concern in the best manner possible.

              Regards,
              Team Max Life.
              Dec 13, 2021
              Updated by vijay2544
              OKAY THANKS I AM WAITING FOR YOUR RESPONSE BUT PLEASE DO IT FAST
              BECAUSE A M WAITING FROM LAST 2 MONTHS BUT NO ONE WAS LISTENNG TO ME
              Verified Support
              Jan 03, 2022
              Max Life Insurance Customer Care's response
              Hi Vijay,

              We would like to inform you that your concern has been resolved and the update has been shared on your registered email ID. Do reach out if there's anything else we can help you with.

              Regards,
              Team Max Life.
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                Dear Sir/Ma'am

                First of all, I have had a terrible experience in terms of service after I made payment towards term policies, one in my name & the other, in my spouse's.

                I first opted for a term policy (#[protected] on 20.11.2021 with the payment period for 10 years. I also took one (#[protected] for my spouse for the same duration. I did not have time to review the same and went ahead with the premium...
                +4 photos
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                S
                Sagar Aneja
                from Thanesar, Haryana
                Nov 22, 2021
                Resolved
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                Resolved

                Address: Axis bank, Goldigi branch, bathinda, punjab,151001

                Policy number:[protected]
                Contact number:- [protected]

                Dear sir,
                Maine last year06/07/2020 max life policy buy kiya tha ulip palin. Jiski amount thi 35000 per year. To tab apke agent ne bina mujhe puche auto Debit lga diya. Es year family problm ki vja se main 35000 nhi de ska to auto debit vja se mujhe bounce charges pad ne lge to maine apke agent se bat ki onu ne bola ki ap 6000 fill krdo apka auto debit band ho jye ga. To maine 16 sep 2021 to 6000 fill kr dya tab bhi auto debit nhi band hyua to fr se maine bat ki apkr agent se to sir app 2700rups or pay kro fr band hoga total 8700 dena ho ga aggr auto debit band krna hai to. Fr bank main gya to uska senior bol tha ki total 11000 rupa fill kro fr band ho jye ga auto debit. Sir mere pass 6000 the vo maine enko de diye ab mere pass or paise nhi aa dene o. abhi main daily chkr lga rha hu apki branch me to koi sunwayi nhi hai or ab Rajinder name ka agent hai meri call bhi nhi pick krta or har month mere ko 700 charg kiya jata hai. 2 bar mere 700 rups cut chuke hai. Sir maine to apke pass invest kiya hai koi loan nhi liya tab bhi mere ko hi charg kiya ja rha hai. Sir pls help me🙏🏻😔

                Agent name :- Jasdeep singh, Amritpal, or Rajinder.
                Addrs:- Axis bank, Goldigi branch, Bathinda, Punjab, 151001.

                Thanks and regards.
                Dec 31, 2021
                Complaint marked as Resolved 
                Max Life Insurance customer support has been notified about the posted complaint.
                Verified Support
                Nov 23, 2021
                Max Life Insurance Customer Care's response
                Hi Sagar,

                We regret the inconvenience caused. Our team member will connect with you and address your concern in the best manner possible.

                Regards,
                Team Max Life.
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                  A
                  Aratigaonkar
                  from Bengaluru, Karnataka
                  Nov 18, 2021
                  Resolved
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                  Resolved

                  Hi,
                  My Husband has done two policy with Max Life Insurance.

                  Name : Samir Krishna Gawas
                  Death Date : 27 April 2021 (Due to COVID)Policy No. :[protected] Total Amount received - Rs. 1, 93, 199
                  Policy No. : [protected] Total Amount received - Rs. 3, 13, 854

                  I think as per the claim i should received more amount but i received less amount

                  Thanks & Regards,
                  Mar 26, 2025
                  Complaint marked as Resolved 
                  Max Life Insurance customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 18, 2021
                  Max Life Insurance Customer Care's response
                  Hi Arati,

                  We regret the inconvenience caused. Please share your contact details along with your policy number and our team member will get in touch with you.

                  Regards,
                  Team Max Life
                  Verified Support
                  Nov 20, 2021
                  Max Life Insurance Customer Care's response
                  Hi Arati,

                  Thank you for sharing your contact details. Please be assured that our team member will connect with you and resolve your query in the best manner possible.

                  Regards,
                  Team Max Life.
                  Verified Support
                  Nov 23, 2021
                  Max Life Insurance Customer Care's response
                  Hi Arati,

                  We would like to inform you that your concern has been resolved and the update has been shared on your registered email ID. Do reach out if there's anything else we can help you with.

                  Regards,
                  Team Max Life.
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                    R
                    Rameshwar1
                    from Nagaur, Rajasthan
                    Nov 11, 2021
                    Resolved
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                    Resolved

                    Dear Team,
                    I have a policy from Max life and my due date[protected]
                    But still I don’t have money.
                    Kindly postpone ECS for 1 month till Dec.2021
                    Thanks & Regards
                    Rameshwar
                    Policy no[protected]
                    Mar 26, 2025
                    Complaint marked as Resolved 
                    Max Life Insurance customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 24, 2021
                    Max Life Insurance Customer Care's response
                    Hi Rameshwar1,

                    Thank you for reaching out to us. We request you to share your policy number along with the contact details and our team member will get in touch with you soon.

                    Regards,
                    Team Max Life.
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                      W
                      Wasim.k
                      from Mumbai, Maharashtra
                      Oct 27, 2021
                      Resolved
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                      Address: Mumbai

                      I am a Maxlife policy holder and I have completed 1 year with the policy on 2 September 2021. Due to some financial reason I planned to surrender the policy.

                      At the time of opting for the policy I was informed by Maxlife Agent that in any case I would be able to surrender the policy and get the surrender value amount after one year of completion with the policy. Same thing is mentioned in Policy book's Benefit illustration Chart at page 32(attached photo).

                      It's been almost 2 months I have been requesting for the Surrender value amount with Maxlife insurance company, However they are denying for surrender value and misdirecting me towards baseless scenarios. They are frustrating me lot. I complained to IRDA and even Ombudsman portal one month before but there also no progress.
                      +1 photos
                      Dec 25, 2021
                      Complaint marked as Resolved 
                      Max Life Insurance customer support has been notified about the posted complaint.
                      Oct 27, 2021
                      Updated by Wasim.k
                      How can it be marked resolved just within 2 minutes after submitting the complaint. There is no justification given and not even single world reply I got. Is this forum only to favor maxlife???
                      Nov 11, 2021
                      Updated by Wasim.k
                      Its about 15 days and Maxlife has not replied on my Issue. They do not have any answer for their wrongful way to misguiding customers and making them stuck with their money.
                      Verified Support
                      Nov 24, 2021
                      Max Life Insurance Customer Care's response
                      Hi Wasim,

                      We regret the inconvenience caused. Our team member will connect with you and address your concern in the best manner possible.

                      Regards,
                      Team Max Life.
                      Verified Support
                      Jan 24, 2022
                      Max Life Insurance Customer Care's response
                      Hi Wasim,

                      We would like to inform you that your concern has been resolved and the update has been shared on your registered email ID. Do reach out if there's anything else we can help you with.

                      Regards,
                      Team Max Life.
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                        K
                        KingKKR
                        from Tirupur, Tamil Nadu
                        Oct 26, 2021
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                        Address: 459 P N ROAD, TIRUPUR

                        I am an existing customer of Max life insurance and brought an endowment plan for 5 years and recently got a call stating I have successfully completed 5 years of payment and gave a option to continue for 10 years
                        Mistakenly agreed to the new extension, but now I want to shift back to original contract and for which the company denies.
                        My policy number[protected]
                        Contact number [protected] &[protected]

                        Please help me in getting back to original contract, your help in this regards is highly appreciated.
                        Max Life Insurance customer support has been notified about the posted complaint.
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                          Sathish Kumar3999
                          from Chennai, Tamil Nadu
                          Oct 25, 2021
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                          Myself Sathish Kumar.R . Worked as a consultant only for 6months in Max . Mu previous company pf amount is transferred to max pf account. Due to medical emergency, I wanted to withdraw my pf . I have submitted all the documents from my side on AUG27TH 2021. After that I am trying to reach them over the mails and in-person. No response. I am sending reminder and request mails every week . No one is ready to respond. My emp I'd IMC3050.
                          +1 photos
                          Max Life Insurance customer support has been notified about the posted complaint.
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                            K
                            k2011
                            from Mumbai, Maharashtra
                            Oct 24, 2021
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                            When IRDA has said no company can deny any customer a claim if he I she has paid the premiums for last 8 years in my case I have paid for medical insurance policies since 2008 and maxbupa also says last 4 years if any existing disease s so how can a disease if its 5 yrs back and not related to this insurance company be denied I wnt all to know maxbupa is cheating everyone
                            Max Life Insurance customer support has been notified about the posted complaint.
                            Oct 24, 2021
                            Updated by k2011
                            My complaint is still pending
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                              Bansal Shubham
                              from Alwar, Rajasthan
                              Oct 20, 2021
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                              Address: Near by Ambedkar circle alwar
                              Website: Maxlifeinsurence.com

                              Hello
                              Sir / madam my father expired and I submitted their death claim in alwar rajasthan branch with bond. I spend a long time for wait but till date I have not got my claim. Plz help me

                              Regard
                              Shubham Gupta
                              [protected]
                              Max Life Insurance customer support has been notified about the posted complaint.
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                                M
                                Maxlifecheat
                                Oct 19, 2021
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                                Hi Team,

                                During the policy Max Life Smart Wealth - Long Term Plan application form processing, I have paid policy premium an amount of 300, 000/- on 11th July but the policy application was not yet completed but on the same day I have requested them to cancel the policy after they received the payment and refund the amount due to personal commitments. They said money should be in a sundry account until the policy number gets generated.
                                I was contacted agent Laxmi (code 791097 ) from one of the Sai maha parayan group and she said that for the policy cancellation, once application is fully completed and generates the policy number[protected] then only cancel the policy and hide the many crucial free look period terms from me.

                                When I called for the cancellation, she misbehaved with me rudely on whatsapp. After generating the policy, I again reminded them to cancel the policy and refund the payment on 3rd Aug. Max life agent Laxmi has not yet informed about the free look period and when we asked them about the cancellation, they said on 3rd august, refund is in process and try to settle as soon as possible.
                                We kept chasing agent's line manager Ketan about this on 7th August but he didn't respond. On 11th Aug, Ketan's line manager Mahesh Chaudhary called me on whatsapp and had a discussion about the cancellation policy, he also hid the free look period terms from me. He requested to confirm the policy within two days time whether keeping or cancelling. After a couple of hours, I sent him a message on whatsapp to cancel the policy and refund the amount. He did not inform us about the free look period terms and conditions to us as well.
                                They informed us we can't cancel the policy because of the free look period over which we were not aware when the free look period ended.

                                But during the free look period, keep on asking three of them for the cancellation and I have proof on whatsapp chat. On 11th august we informed Laxmi's 2nd level manager Mahesh for the cancellation but they didn't take any action for the cancellation.
                                I think it is very very unfair and I am putting it here as my final resort and hope to get my hard earned money back. For 3 months they keep on postponing and prolonging the matter. None of the max life staff members were didn't informed about the free look period for the cancellation.
                                Covid and many things severely affected my finances.
                                From day one I keep asking for the cancellation and refund the payment. Without any of our written confirmation they have forwarded data to head office.

                                Now they are saying I have two options whether to continue the policy and pay for the next 10 year or pay for the next two years and cancel after the 3rd year payment which is not affordable for me in this current situation.

                                Please look into this matter and resolve the issue at the earliest. I have attached screen shots from the agent/manager communication via whatsapp.
                                Max Life Insurance customer support has been notified about the posted complaint.
                                Nov 05, 2021
                                Updated by Maxlifecheat
                                Hi Team,

                                Still none of the team member from Max life are not contacted about the complaint but complaint status as resolved without informing us.

                                Could you please review the complaint and take further action on this?
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                                  D
                                  Dr.Mohanasundaram S
                                  Oct 12, 2021
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                                  Resolved

                                  Autodebit deactivation

                                  Website: www.maxlifeinsurance.com

                                  I am sharing my worst experience with Max Life Insurance.

                                  I have availed Super Term Insurance from Max Life Insurance for the sum of INR 50, 00, 000 (for up to the age of 60). I have activated the auto-debit option from my bank account directly in order to avoid any delay in my premium payments.

                                  Now I am planning to upgrade my Term Insurance period up to the age of 80 (in max life insurance itself). I have sent...
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