| Address: 305 Mayfair Gardens, Azad Lane, Andheri West, Mumbai, Mumbai City, Maharashtra, 400056 |
A claim has been submitted as employee of axis bank limited emp id : 155528.
Treatment : ivf/icsi
Amount claimed : inr 142555 as per expense incurred
We understand our eligibility is maximum of inr 25, 000.
Medi assist is raising issue with inr 20, 000 of the claim amount of inr 1, 42, 555. Remaining claim amount has been accepted by media assist anyways. So what is the issue in reimbursing nr 25, 000 out of our expense.
Necessary documentation has been provided. However the status shows as
"kindly provide original report o[censored]sg of inr 10, 000 and culture media rs 10, 000 dated 27th feb 2019 as mentioned in final bill"
1) a declaration by the hospital "fertility associates" has been provided stating that the serial usg (Means during the operative procedure, usg was live) was carried out.
How is a report being expected for this by mediassist? The vaginal procedure usg was live and no report is available for such a treatment.
2) "culture media report" is being sought for, culture media is not a test but a solution that is required to store the fertilized egg before embryo transfer. The amount charged by the clinic is for the solution.
What is the trouble in settling this claim? Please provide response. You may directly reach out to clinic or your own empanelled doctors to understand the same.
We would not like to be further harassed for settling the claim for which all necessary documentation has been provided.
In the absence of a desired solution, we may have to raise it with the employer in case of poor service to bank's employees.
Please reach out to me on [protected]
Member id : [protected]
Policy no : 124500/48/2019/4056
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