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Medi Assist India Complaints & Reviews

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Updated: Mar 12, 2025

Complaints 1179

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115

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1064

So far, so good. Medi Assist India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Medi Assist India will keep up the work and continue to help more customers with their concerns even better 🤝

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medi assist india reimbursement not settled

Reimbursement not settlement

Mediclaim insurance repudiation

Most useful reviews

Medibuddy Repudiated - Awaiting insurer concurrence even after provided all documents

MediAssist Corporate Policy-Submitted ALL Docs,Responded All Queries,& changed status with Repudiated-awaiting insurer concurrence

Claim Repudiated - Awaiting insurer concurrence even after provided all documents

MediAssist Corporate Policy-Submitted ALL Docs,Responded All Queries,& changed status with Repudiated-awaiting insurer concurrence

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Not reimbursement of my anesthesia bill.

Medi Assist India reviews & complaints(1179)

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Claim No : 42584548
Policy: Corporate Mediclaim
Patient Name : Poulomy Chakraborty
MAID : [protected]
Hospital : Spandan Hospital
Treatment Date : 03-Mar-2025 to 04-Mar-2025
Ailment Summary : NAIL DISORDER
Claimed Amount : Rs. 28000

I had initiated the reimbursement process and provided all the documents, responded to multiple annoyed queries and still after so many days of back...

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My name is Naveen and claim ID : 41038667

I applied for a claim on 06-Dec-2024, and submitted all the documents.
from 27-Dec status showing as payment processed but till now there is no settlement,

When I called to customer service they are rude and not resolving the issue. I sent may emails to [protected]@mediassist.in but no response.

No one is helping me in regarding of issue,...

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I have submitted the Reimbursement claim more than 10 weeks ago, they claim to process within 7-10 working days which is nonsense. we have to keep calling their call center who are not aware of any details on the claim and are useless to provide information.

1. Why does mediassist need to have a call center to tell the status that i already know - under process for ages
2. Why should the customer follow up 10 times...

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I am registered with MEDI ASSIST past many years. Under the Corporate policy, Spouse and 2 Kids are registered along with me.

Claim No :38237060
Patient Name : Soujanya bai
Hospital : Srr Hospital
Treatment Date :[protected] to[protected]
Ailment Summary : Typhoid Fever
Claimed Amount : Rs. 12, 090

We had initiated the reimbursement process and provided all the documents, responded...

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Even after submitting the original physical documents the TPA is demanding it again.
It is happening for the 3rd time.Can you please help?
Claim Id: 38757079

Medi Assist India customer support has been notified about the posted complaint.

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I, vishal mani nautiyal senior citizen, ex employee of " hindustan aeronautics ltd. Have submitted my all documents which provided by hospital but still my reimbursement not come and mediassist helpdesk asked for more documents.. Which i have already submitted. My claim id is[protected]. Please do needful as medi assist do this to me 2nd time..
Regards
Vishal mani nautiyal
Mob - [protected]...

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Address: MAHARASHTRA

Dear Sir,

Due to emergency I have checked today my mediassist account it is found that my dependent sister name is not present in the list. It was there in the mediclaim list from last 4-5 years.

During 2021, I have requested to delete my Father name Late Shri Pandhari Thalal ( expired on 16/05/2021 ) from the list, but its still persists in the list. Already I had done all necessary things for the correction,...

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IVF treatment is covered my wife went throught it we submitted Bills now they are saying is repudiated according to rules upto two cycles are coveres...

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I have submitted a Squint surgery claim in Medi assist for my father, and it got denied. It clearly comes under and is considered medically necessary as suggested by the doctor, and he has undergone the surgery believed that it with the assumption that it would increase his vision. I understand that sufficient details are submitted by the hospital. He had cataract and lens correction and also took part in the surgery. Surgery was done at...

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I see a number of claims Domiciliary as well as reimbursement claims are getting denied with the same status and medibuddy contact us link does not even work, the number has some very inefficient people who simply reads out the status and does not help in any form.

A claim number[protected] I see has been given the break ups however, standing with the repudiated status for no reason.

Another claim number[protected]...

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Address: Bharti Axa Life Insurance Co Ltd Keating Road Shillong Branch

My reimbursement claim bearing claim Id[protected] has been rejected and its very dissappointed to know that your team cannot mentioned the proper document that i have to submit..This is not acceptable at all. Kindly reopen the case and let me know what is that document which is still pending....

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I have raised reimbursement claim through mediassist Claim ID:[protected], it is still pending, i checked with medi assistant team they are saying it is pending insurer side..not getting proper reason from team...

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I am registered with MEDI ASSIST past 2 years. Under the Corporate policy, for my parents are registered along with me.

Claim No :[protected]
Policy: Gold Plan
Patient Name : Chindunuru Nagamani
MAID : [protected]
Hospital : Sri Shankara Cancer Hospital And Research Centre, 1st Cross, Shankarapuram, Basavangudi, Bengaluru, Karnataka
Treatment Date : 29-June-2023 to 29-June-2023
Ailment...

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Address: bangalore

My claim is approved but payment not recevied waiting from more than 15 working days...

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Medi Assist happens to be the TPA for my corporate health insurance policy. For planning hospitalisation for my mother, they are asking for a histopath report. However, no such test was adviced by the doctor at the hospital in regards to the ailment my mother is suffering from. The doctor has adviced admission based on other tests and diagnosis which have already been provided to Mediassist. This is resulting in a delay for the pre auth request...

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All docs provided and answered all query still not got reimbursement...

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I have submitted my claim on 7March2023 for a 3 day hospitalization because o[censored]rethral urethrotomy. this was a existing condition and I had dilation in past, so no pre assessment was required, we went directly for cystoscopy and urethral urethrotomy. I filled a claim for this procedure and hospitalization cost.
Medi assist keep asking me for ultrasound report which never happened, nor my bills include any claim for ultrasound.br...

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I put my medical for reimbursement the almost deduct 50% from the total amount. They are considering Lasor operation as an advance therapy so they cannot covered under policy.
There are too many hidden conditions they I have seen after I put my medical claim.

India's worst worst medical insurance company....

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I would highly recommend to all not to opt as medical insurance partner as medi assit.

They don't do medical reimbursement as per their commitment as well.

They have committed 3 times saying that your reimbursement will be credited to your account, however still not done even though 2 months completed and they do give false commitments.

To claim our paid money from medi assist it is very challenging,...

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Address: Tower D, 4th Floor, IBC Knowledge Park, 4/1 Bannerghatta Road, Bangalore - 560 029

Medi Assist not processing multiple claims after providing all the medical claim documents.

Now, they have stop responding to emails and call. Below are the claim details:

Claim No 1 : 31189027
Claim No. 2: 32184110...

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