Medi Assist India — delay in settlement of reimbursement claim

My medical reimbursement for two claims has been pending for settlement since the past 45 days.
Claim nos. 20950611 and 21078289
Original papers, documents and reports are being submitted. Till today it has not been settled and as a result i am unable to proceed for further treatment. Is the insurance team waiting for the patient to die??
This is the worst insurance company i ve come across. If it had not been the tied up insurance for my organisation, i would never had insured in this company.

Not recommended for any individual.

If rating can be done in public, would have rated -0/10.