Medi Assist India — denial of claim

Address: Mumbai City, Maharashtra, 400077

Hi guys,
Currently i work for wipro and i have purchased a parental policy from mediassist.
One sudden day my dad was admitted to hospital for a emergency case. He was throwing up blood so we admitted him to hospital. Previously my dad was not having any other disease other than hypertension and diabetes. The treatment which was availed at the hospital was for upper gi bleed and had nothing to do with diabetes and hypertension. The endoscopy and sonography said he is suffering from liver cirosis. We dint made any consultation before for these issue because we were not aware of this. Now these guys are asking for previous consultaion paper for liver cirosis. As we were not aware of this disease no previous conversation were made for this issue.
And now they have rejected this claim saying that we have not submitted the previous consultaion paper. If i have not consulted before so how can i have previous consultaion paper..
Request you to kindly look into this.


Claim no :97887787

Insurer claim no : insurer member id :
Policy : [protected]p[protected]_wt_bps_std_parent

Regards,
Krishna pavithran
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    Medi Assist India Address
    “Sri Krishna Arcade”, 47/1, 9th Cross, 1st Main Road, Sarakki Industrial Layout, 3rd Phase, J P Nagar, Bangalore, Karnataka, India - 560078
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