Medi Assist India — fraudulent denial of claim

Address: Bangalore, Karnataka

Hi team,
My medi assist claim no:99780950
Insurance company: united india insurance

Up on requested for the following set of original documents:
1. Self declaration letter
2. Intoxication letter
3. Pre & post surgery x-ray films
4. Implant sticker details.

I have sent all those documents via my employer (Wipro) drop box on 17 dec 2019 with tracking id: blr00844021. Got the acknowledgment for the same from the medi assist india tpa. After the receipt of the documents the tpa has denied my claim stating the insured haven’t provided the above documents. Up on contacted there is no proper response and same set of documents is asked again and again. As i have submitted the originals already how i supposed resubmit them. Kindly resolve the dispute at the earliest.