Medi Assist India — lab (scan) amount is not considered for claim

I have sent many email and they replied like will process but still now no actions taken.
Claim no: 17716543

Could you please let me know the status of claim 17716543. I got a message about the claim, it stating “claim has been processed for rs 6102/-” even though i have sent the missing report for rs 1750/- through email and sent the hard copy in mail with other documents which is not considered.
Please find the below email chain for your reference and let me know what is the reason for amount 1750 is not been considered for claim approval.
I have been following up this claim for nearly two weeks and sent all the required documents whatever you expected but finally these thing are not been considered.
If you are not consider the report cast with this claim then please send me the original documents (Bill & report) for the amount 1750. I will raise the new request and claim the amount.

And they replied for the above email on sep 11 2018 as like below

Dear karthi murthy,

Thank you for writing to medi assist.

We sincerely apologize for the inconvenience caused.

Your claim number 17716543 is in approved status. Once this claim gets settled, we will reopen your claim once again and process the remaining amount. Please intimate us once the amount credited to your account.

We look forward to your co-operation and patience in helping us serve you better.