Medi Assist India — my claim is pending since more than 2 months

Address: 560076

Organization : infosys limited
Emp id - 791697
Claim number # 19697218

My claim is pending since more than 2 months and no one is answering the correct reason. I got frustrated by following up with calls and mails but still my claim is not getting settled. This claim has been raised for my wife's gall stone operation. I raised a claim on 28th may 2019 and today is 26th july 2019.

Kindly help to get it resolved asap.