Medi Assist India — my fathers details are not updated who z employee of lic

Hi, my father is an employee of LIC. When my father had to undergo cataract operation, he enquired about cashless claim for cataract operation from the meditassist insurance which he was paying for past few years. He came to know that his details were not updated in the mediassist insurance policy and somehow my mother’s details were created as self who should be added as dependent to my fathers policy and my father as self.

When called customer care, they have raised a ticket but there z no update on the ticket for a weeks even if the SLA time for ticket to be reaolved is 48 hours.

We have to call each day and send mails to mediassist which results nothing except piling up the tickets created for each call. Atleast one ticket is not answered or looked into. Even the call gets disconnected when the customer care keeps on hold and sometimes they disconnect knowingly. Medit assist customer care sucks.