Medi Assist India — non receipt of pre-hospital claim

I am employee of tcs policy number[protected]_ex.
Have applied for pre hospital claim of around rs 26, 000/-, and their is a demand for cash receipt, where has provided all the original reports and op cash bill along with the claim form, claim number 97875249.
Previously in financial year 2018/2019.
Have applied for pre hospital claim for catrat (Eye) operation and it was approved and settled claim ref number[protected]Deenanath mangeshkar hospital)
Have also applied and approved claim for domicilary for myself for skin rashies claim ref number[protected]Deenanath mangeshkar hospital)
Have also applied and approved claim for domicilary for mother for digestion and vomiting claim number[protected]Deenanath mangeshkar hospital)
Why claim ref number 97875249 pre hospital for tkr in not cleared, have provided same bills provided by hospital to me against all the investigation, medicine and consulting fee paid to hospital. Please see to the and confirm at your earliest.