Medi Assist India — not clearing claim

Archika Srivastava

from Noida, Uttar Pradesh

Oct 15, 2018

Address: Lucknow, Uttar Pradesh, 226021

Website: www.medibuddy.in

SBI is providing medical insurance with medi assist and my father in law is ex SBI employee.

My mother in law was operated on 21 august in Dr ram manohar lohia hospital Lucknow for angioplasty. We had submitted all documents on 5th September 2018. Despite all original documents medi assist have been asking for original discharge summary. We have submitted all original documents to SBI Zonal office Lucknow and they sent scanned copy to medi assist and scan copy is uploaded on their medi assist app portal. We can see scan copy of original discharge summary on page no. 47 and 48 yet they are not approving the claim.
Now they are asking to provide the hard copy of original discharge summary but as I had already submitted it earlier how can I provide it again. I have photo copy of it which I have mailed to medi assist as well.
Still I don't have approval of my claim.
Please help me as a big amount is stuck and my in laws are senior citizen and being harassed by medi assist.

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Medi Assist India customer support has been notified about the posted complaint.

Oct 15, 2018

Updated by Archika Srivastava Employee no. 950645
Claim no. 17779669
Ticket no. 4808755( we have mailed the discharge summary on this ticket no.)
Policy no. 120200/28/17/P1/1503

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Comments

prahven

from Bengaluru, Karnataka

Oct 18, 2018

Hi
i have updated the claimed for hospitalisation and post but still they are not processing after submiting all the original bills.
claim number for post hospitalization[protected] for Rs-7199
claim no. for delivery[protected] in this they are asking for lab reports) which is submitted in courier but still asking .