Medi Assist India — not responding to mail/ irrelevant /irritating ways in toll free nos

S highly intolerable that i didn’t get any reply from you for the past 3 days. I need information on the following:

I would like to know about the list of ayurvedic/ siddha hospitals to treat heart related ailments using cashless mode. I have already raised a request on medi assist portal with ticket number 4726664. I need prompt actions as the sla is breached for that ticket. It is an emergency situation and so please consider this as priority. Would like to contact the medi assist representative to discuss on this.