Medi Assist India — payment not processed

My claim was approved on 24th of aug and was told that the payment will be made within 10 days but its been 1.5 months and i have not received the amount. I have reached out to mediassist customer care multiple times but it is still pending. Can you please look into it and update me on this?
Claim number 17693017

Regards,
Abhishek kumar jha
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