Medi Assist India — pharmacy order cancellation

I had placed medicine orders through medi assist on 7th nov. Order number 2569164 & 2569210. I got calls from your in house doctors and email confirming the orders are placed successfully. However, just a while agao i received 2 mails stating the order is cancelled and will be processed
Again.

Can someone tell me what is happening and can this be dealt with seriously as its to do with someone's health. I have ordered medicines. If you guys arent interested and you should not keep that as an option. Its been so long and i am still waiting.

I need someone to revert on this asap, before i escalate this further.