Medi Assist India — reimbursement claim raised for august 2019 still not cleared

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I am from tcs i have raised reimbursement claim raised for august 2019 still not cleared. This reimbursement for raised for my first child admission for jaundice. As hospital people said that reimbursement will be the option to claim as cashless is not possible as the admission was for 3 days and the name for the child was added after 48 hrs so hospital denied. Now i paid the money from my credit card and still my reimbursement is not processed for reason that document is not reached which is not true i have also checked with dispatch team they said doc. Is sent. If they miss the doc. Will i be responsible and where to go for orginal doc. Which they are asking again.

My claim id is 99179527 and 99157622 please do the needful