Medi Assist India — still not received mediclaim amount.

Hello,

My claim number is 97643339. I had submitted the claim documents on 4th feb 2019. They requested additional document which was put in the company dropbox and delivered on 22nd march 2019.
Also had dropped an email stating that the document has been sent and not to close the claim.
Still the claim was changed to denied from in progress.
Made so many calls to the customer support and they always tell we will escalate this and ask to wait for 5-7 working days which went for a month almost now.
Dropped couple of emails which was replied stating we will update.
My claim status is still repudiated.

I want the claim to be reopened at the earliest as all the requested documents are submitted and update me.