Medi Assist India — unable to make refund

I have filed for a claim in the month of November 2018 and till date I have not received my refund amount. Whenever I speak to them, they say they have escalated my ticket but every time they make no progress. And till date 23 April 2019 I have not received my refund.I think they should have some deadlines for the claims to be closed. My claim number is[protected].

Please let me know.