Medi Assist India — worst experience with gautam a customer care executive at medi assist

Address: Hyderabad, Telangana

When called for help around 9 people have disconnected my call without giving a proper reply or resolution from which 4 people have just said hello hello and disconnected... Today same thing happend again as disconnecting saying hello.. I called again swati or sweta answered the call and she dint had proper knowledge as was giving blunt answers... And when i asked for manager she said ok kept me on hold for 10 mints and disconnected my call... I called back again gautam has anwered the call.. The worsttt experience i had with that person... He dont deserve to be a member to help customers specially for their medical issues... Veryyy unproffesional. When i asked him for manager after discussing the complete issue as i am waiting for reinburesemnt from more than a month... And soon i will not be a part of the company where im working now as, i have just have 5 days left in the organisation. I am trying to complete the procedure as soon as possible. Gautam has said he will not transfer my call to the manager as my issue about pending claims is not valid... He said i will not transfer the call whatever you want to do you can do.. You can escalate and do whatever but i will not tranfer your call. He also said your isuue of claim is not valid... Action has to be taken against this person... Im still waiting for claims having hopes on ashwini and nagamani

Awaiting your response in this..