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Updated: Apr 6, 2023
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Refund of order number - OR5397XPC-001A
Delivery getting delayed

Medlife reviews & complaints page 76

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S
Shashikant Umrigar
from Mumbai, Maharashtra
Nov 14, 2017
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galvus 50

Address: Mumbai City, Maharashtra, 400053

I ordered medicines worth rs 8000.00 on 12 th october for diabetis
Today on 14th nov my doctor changed galvus 50 to galvus met 50.. I called up medlufe and spoke to one lady neelam arora. She said they cannot exchange the medicines since the expiry of 30 days
The lady was rude and kept on harping on same thing. The invoice does not have any exchange clause.. Normslly our chemist exchange even after two months.
Our chemist...
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P.Ponpanfian
from Coimbatore, Tamil Nadu
Nov 14, 2017
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triple time charging

Address: Chennai, Tamil Nadu

I placed orders for purchase of some medicines on 9 november, 2017 for my wife who is a diabetic patient. The medicines were delivered today (14th nov) at around 1.30 p. M. By one mr. Dinesh mobile no.[protected].

My wife paid the bill amount of rd.1039.50 through citi bank credit card.
Mr. Dinesh said the payment was not received and nb swiped the card again. I got two messages and two mails from citi bank.
Not...
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kotesha
from Bengaluru, Karnataka
Nov 11, 2017
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order delays and keep on saying false statement like not reachable

Very bad and pathetic service. Even customer care is very irresponsible.
From the last 3 days, every time they are saying that not reachable which is wrong. I dont know why they do such kind of false statements. If they dont want to deliver, they can inform why do they do such kind of false statements.

I can say that, medlife is very irresponsible, careless and the no. One worst one for medicine delivery.
br...
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R
RubyP
from Gurgaon, Haryana
Nov 8, 2017
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delay in order

Very bad service. Do not deliver the medicines on time. I ordered the medicines on 5th november, and received a message that they will deliver the medicine on 7th november. On 7th november, i get another message that it will now be delivered on 8th november, and now they shifted it to 9th november. I have not got my medicines till now. We order medicines online because of the convenience and because we need it. You can delay someone's medicines...
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Apandey14
from Kolkata, West Bengal
Nov 3, 2017
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delivery problems/wrong medicine quantity as per prescription

Address: Kolkata, West Bengal, 700141
Website: www.medlife.com

Hello,

I have booked the medicine at medilife. They sent me coupon code but once i booked they not provide the medicine on time. Its delivered after two day of promise delivery. Once i saw the medicine it was wrong and not as per quantity. How can we trust if they provide the medicine like that its a urgent issue. How can you play with the life of patient?...
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Sharda Patankar
from Mumbai, Maharashtra
Oct 30, 2017
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double payment taken

I had purchased online medicine from medlife on[protected]. For which i had madw online payment of rs 824 from my credit card but while reciving the medicine they said it has not reflected on their sytwm and ask me to make cah payment which they will refund once ot is reflected in their system. But till date they are just giving false commitment that they will refund aftwr 1days 4days etc so far i have not received the refund. And the custommer...
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N
nitin_kg
from Delhi, Delhi
Oct 29, 2017
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vaccine issue

Address: Ghaziabad, Uttar Pradesh
Website: www.medlife.com

I ordered one vaccine (Injection) from medlife but the faulted injection was delivered. It was supposed to be delivered with icepacks but delivery boy came without any ice support. He was out for delivery in morning & he was roaming around in 32. C for 4-5 hours & then came for delivery. Even before ringing house bell, he updated the order status as delivered. We didn't open the bag & returned the injection.
I called up medlife customer...
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Uddagiri Praneeth
from Bengaluru, Karnataka
Oct 28, 2017
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double payment issue

Website: www.medlife.com

This is regarding the complaint i have made pertaining to double payment done for the order (Paytm + cash). I called your customer care number on 13th october, 26th and 28th october to resolve the same and still it is unresolved. Could you please take it on priority basis?

Registered mobile no: [protected]

​p. S: your service response is one of the worst i have ever seen. It has been more than 18 days since...
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Sumit kolekar
from Morjim, Goa
Oct 19, 2017
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wrong product received. and not proper time delivery

Address: Pune, Maharashtra, 411023
Website: Www.medlife.com

I hav placed order in 6th oct but found 1 medicine wrong. I called customer care.They told me will exchange it but only changed medicine i received but wrong medicine not taken back.I again called customer care and they promised me it will be refund but till the date i didn't. Again after few days i placed new order and now only days r passing but medicines didnt.....
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Abhijit Majumdar
from Kolkata, West Bengal
Oct 18, 2017
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non supply of medicine

Had uploaded and ordered medicine 18 days back, i was suppose to get delivery by 6th october 2017 but they didn't supply. I paid the amount online on 7 oct, 17. On 12th i contacted on line chat, they said sorry, due to some technical fault it is delayed & will be supplied on next day. But till date i have not received the medicine. My order no-or1531c-005a.
So i don't understand what kind of service you guys are providing, if someone...
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D
debse
Oct 16, 2017
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medicine

Address: Kolkata, West Bengal, 700013

I had uploaded and ordered medicine 15-16 days back, i was suppose to get delivery by 6th october 2017 but they delayed for next day again next day. It was still bearable but next day again i receive a call stating we cant provide you this service and medicines are not available.

So i don't understand what kind of service you guys are providing, if someone person is in emergency and is been waiting you guys to deliver the medicine...
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E
esdh
Oct 12, 2017
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wrong medicine delivered and not refunded

Address: Bangalore, Karnataka, 560029
Website: www.medlife.com

I have placed an order id - or7403ze-001a, but received wrong medicines (Order id - or7502ze-001a), first of all medicine was delivered very late and that too incorrect medicines delivered and payment was also taken for that.
After several calls no action has been taken from medlife, very poor services and bad attitude of people. Worst customer services. No moral sense or professionalism and they are working in health & medicine....
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Ramdas Chavan
from Mumbai, Maharashtra
Oct 12, 2017
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false commitment of 45 % discount by email

I am ramdas chavan, received email from medlife for 45 % discount on 28/09/2017, for a period of 21 - 30 sept 2017. I have booked my medicine order of rs 6888.76 on the same day by doing too much exercise (As my order was cancelled for 2 times for no valid reasons) & got 30 % discount, for remaining 15 %, l was told, it will be credited in my pay tm a/c but only rs 200/- credited, remaining rs 833/- not credited till date (12/10/2017). My...
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Moumita Chanda Gupta
from Kolkata, West Bengal
Oct 10, 2017
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the show in online delivery time is 24hrs to 48hrs which is #

Address: Kolkata, West Bengal, 700031

I am somak guptai have ordered 15 medicine on 7th oct'17, my order id - or1692ef001a. My mother is a schizophrenia patient doesn't stay without medicine. Also i have ordered medicine for a 6years old girl who is suffering from juvenile diabetes required to take insulin 5 times in a day. I thought they will deliver as per there's words. But i am wrong. At 1st the told us to deliver on 10th oct but when 10 th come the send sms...
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T
tanumoy
from Kolkata, West Bengal
Oct 9, 2017
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not bother to deliver medicines in time - give false assurances

Address: Bangalore, Karnataka
Website: www.medlife.com

I have been prescribed for some critical medicines which were not available in normal medicine shops and hence i tried to purchase it from medlife.

I have ordered the medicine on 7th october and it was supposed to be delivered on 9th october.
On 9th morning, i got a message that the medicine is out for delivery and a payment link with which i have paid the amount even. Around 1 pm i was called by the delivery boy probably...
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Devabrat Chatterjee
from Kolkata, West Bengal
Oct 5, 2017
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not delivering the urgent medicine even after a day of actual delivery date

Address: 700055
Website: www.medlife.com

I have ordered very urgent injection from medlife.com, when i ordered on 2nd oct 2017 the delivery date was 4th oct, but i have not received the medicines on 4th oct. I called their customer care and got reply that they will deliver it early morning by 10 o’clock but till 7 in the evening i have not received my injections. They are so irresponsible that they don’t even let me know that they can’t deliver or something. The status remain...
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S!!Sarkar
from Bengaluru, Karnataka
Oct 4, 2017
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medicines not delivered and order cancelled automatically

Address: 560078
Website: www.medlife.com

I have placed medicine order for my father and it was cancelled first time saying there is no original prescription attached though i have attached the photograph of original prescription. When i spoke to customer care they asked my to send the prescription through whatsapp and i sent it aswe.. Despite of that the order was cancelled.

Again i have recreated the order on medlife app and sent prescription through whatsapp as...
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SUMEET PUJARI
from Pune, Maharashtra
Oct 3, 2017
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false commitment

Address: Pune, Maharashtra, 411019
Website: www.medlife.com

Hello,

I had uploaded and ordered medicine 5-6 days back, i was suppose to get delivery by 30 september but they delayed for next day again next day i receive msg that it's delayed again. It was still bearable but next day again i receive a call stating we cant provide you this service and medicines are not available.

So i don't understand what kind of service you guys are providing, if someone person is in...
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AshishKKhariwal
from Delhi, Delhi
Sep 27, 2017
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worst service on life saving drugs

Address: 560019

I had ordered for 4 injections on 26th sept morning. Evening when i call for status he customer care executive said only 3 are available 1 is under procurement. I called back again 27h sept morning, they said same thing. I asked them to modify the order and deliver 3 injections asap. After two hours i called back to check the status. Now they said they have only one injection and rest 2 are in procurement. Is this the way a company sells...
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S
staronline
from Mumbai, Maharashtra
Sep 20, 2017
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cheating people with incorrect offers of 45% discount on first order

Address: 400020
Website: www.medlife.com

I received several sms from medlife that i will get 30% discount from medlife and 15% cashback from mobikwik on my first order. I placed an order of rs. 7, 146/-. I received 30% discount from medlife after placing and cancelling my orders 3 times because they have made it very complicated to ensure you do not get the 30% discount easily.

Next, they told me i will get 15% cash back from mobikwik automatically credited to my...
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