Morphy Richards Complaints & Reviews

I bought Morphy Richards 'Coffee Maker" from the Rohini outlet of Croma in 2009.Last year it, when it was not working properly, I lodged a complaint with the company. To my horror it took almost 5 month to repair it, that too after the intervention of Croma. Their customer care executives are rotten to say the least. They speak to you as if they are doing some favor. Their service center concessionaires are even worse. Rarely pick up telephone.

Therefore, buy Morphy Richards products with clear understanding that you are not going to get customer service worth a name.

I had bought the mini chopper about 3 months back and about a month back the motor has got burnt.

I took the chopper to the authorised service centre ( which happens to be no more than a junk shop) in Gananagar and I gave the same for repair on Jan 20, 2011.

Until now, the person has not repaired the same and keeps giving an excuse daily. My efforts to reach the toll free number on website went bust as the number does not exist.

Kindly stop entertaining bogus service centres as it gives a bad image to you itself. Also pls ensure the same is repaired at the earliest.

Rgds,

Vachan

Dear Sir,

Greetings for the day,

I am writing to you with respect to challenge faced by my good self with Morphy Richards for Repairing and replacement of their Product Sandwich Toaster.

Have made several attempts to reach them and every time alloted with a new complaint registration number.
Also their dealer Jay Ambe electronics is a pathertic after sales service centre wherein the numbers are not reachable and calling their staff on their numbers they switch off the cell phones with no response.

I was given the details of Person named Mr. Naral No:[protected] is never answered must have made approx 100 calls him but all went unanswered.

The product i Bought in the month of of October but used it for the first time in December, there were problem observed immediately after the first use, the product malfunctioned.

Once the service centre repaired but still the problem remained unsolved.

I asked for replacement and since then i am trying to reach them but unfortunately their people are so unresponsive that they take the call, listen to the issue and then switch off their numbers.

I request a firm action to be taken against this international brand for cheating the Indian Customers and being non responsive to their complaints.

These are the International MNC's entering the Indian Market with Assured promises of quality product and after sales.

Unfortunately its all fake........

I seek consumer forums support for strict action against such brand which are into false promises and no proper customer support.

Look forward for your support at the earliest convenience.

Thanks and Regards,

Rachit Seth
+[protected]

I have purchased a hand grinder 4 months back. After 2 months of working the unit failed . I have contacted the sales dealer M/S KBM Electronics , Lakshmi nagar who inturn tried to connect to the service dealer of Morphy Richards. After 2 weeks of registering the complaint,the engineer visited my home.
He refused to share his contact details and inturn assured that the unit will be replaced and will be deilvered in a weeks time.
Now no one is responding and the effective days of warranty is passing by. I would request you to please take necessary action regarding the resolution of the product.

I purchased morphy richards microwave oven product code is cg25 rs 8000/- from kings electonic nerul, they have not given grill plate along eith oven i contacted service center prompt service shop no 2inara chs plot no 35 sector 42 nerul , 6512337 ph no they told me ti pay 375.rs for grill paid if with every oven grill plate is free so why should i pay money for that . u r call center person is also not able to answer me properly name is mr. singh ph no [protected], pl give me call on phone no [protected] as early as possible. other wise i have to take action againt this!

sir i had baught a mixer grinder of this company on 21/09/2009 with five years warranty.my mixer is not working for the last two months.I have booked the complaint with their authorised service centre in jaipur almost more than one month.since then i am requesting the service centre to repair the machine but they are not bothered at all.I have talked to the owner of the service centre personally for more than 10 times but he is not responding he either doesnot attend the call or he makes some new reason .
Here i would like to suggest to all the reader and other buyers of electronic appliances that donot buy applinces of MORPHY RICHARDS as their service after sale is very very poor EVEN in the time of full warranty

OWNER OF THE SERVICE CENTRE----MR LAXMAN JI-[protected] (MOB)
MY COMPLAINT NO ----2877
OFFICE PHONE NO.[protected]

The product was purchased from an authorised dealer in Delhi in April 2009. The price was INR 3200. At the time of purchase, 2 year guarantee was provided. Within one month, the plastic base of jars started cracking and eventually broke apart. None of the Bajaj service centres listed in the warranty card were ready service the product stating that they are not repairing Morphy Richards products anymore. The correct contact details were obtained from Regional Sales Manager for the Morphy Richards line from Bajaj office in Asaf Ali road in Delhi. The service technician sent by the centre refused to repair the parts in warranty saying that we had mishandled the product. After a lot of drama, the Regional Sales Manager admitted that there were several design flaws in the product which affected the overall durability. He arranged to repair the faulty components free of cost. But within a month itself, the repaired parts started falling apart again (cracks in the same locations as before). After seeing this I was convinced that the product is indeed flawed. I immediately contacted the dealer who sold us this product and to my shock he admitted that due to a high volume of complaints he has stopped selling Morphy Richards products.

I want the company (Morphy Richards India and/or Bajaj Electricals) to refund the money in full or replace the product with a good quality one. Also, I would like to warn future customers of this and want the company to issue a product recall notice on account of the many design flaws in the product.

I have purchased Juicer cum mixer from Morphy Richards which is distributed and serviced by Bajaj Electronics in India. The product is made of poor quality plastics and steel and within 2 months time it started breaking and even the stainless steel parts started splitting off.

I have made a complaint with Bajaj and they have sent a technician initially and said they will have to replace coupler and motor because both are damaged...