[Resolved]  Niki.ai — my deducted and recharge was not successful

Address: Faridabad, Haryana, 121009

Money deducted from amazon pay wallet while doing recharge from niki. Ai app and recharge wasn't successful and even they didn't process my recharge. There is no entry of my recharge in my order section of niki. Ai, i have attached screenshot of my amazon pay wallet.
I have contacted them 2 times but there is no response from them.
Transaction id is written in that screen shot.