[Resolved]  Ola Electric — Refund not given or OLA S1 Pro scooter not delivered

Hi Consumer Complaints,

Reservation ID OET-[protected]-STY957

I ordered the OLA electric vehicle on 23rd May 2023,

The promised delivery date is 2 June 2023.

When I ordered at the time there is no pop-up message or any other information was not mentioned due to the central government FAME2 subsidy hike information.

I am eagerly waiting for OLA electric vehicle delivery but I was suddenly surprised that when I check into OLA App, I have to pay 15, 000 extra due to FAME 2 subside revision. then only delivery can be possible this is a total mind game played by OLA EV. they're cheating the people like no with the cheap mentality.

Note: they did not mention at the time of booking on 23rd May 2023 about the FAME 2 Price increase

Therefore I have canceled my order and waiting for a REFUND.

I booked this order with my credit card, credit card bill has already been generated, I canceled the ORDER on 1st June 2023, and as per the company rules refund should credit within 5-7 working day's but now completed 10+ working days but still, I did not get the refund

My question is that if I miss any policies or any rules on OLS Does the company accepts them?? without penalty ? I need justice on this, kindly help me, I can tell the company treated me unfairly relation on my vehicle delivery

I have contacted multiple times but the call could not connect to the customer executive only e-mails are accepted after canceling the order, there is not possible to contact them if ORDER got canceled, no response from them.

Because of this order, I was mentally and I torched, and sleepless properly, now there are not responding to my refund.

kindly help me to get the refund asap.

Mobile number: [protected]