Ola Electric — Scooter goes dead every 2-3 days, delayed services and service team provides temporary solution only

Address: 273, Ruchi Lifescapes, Bhopal

To Whom It May Concern,

I am writing to formally lodge a complaint regarding the significant issues I have encountered with the Ola Electric scooter I purchased on 17 December 2023. My experience has been nothing short of a nightmare, marked by persistent defects and safety hazards that have jeopardized my well-being and left me deeply dissatisfied with your product and service.

Within a mere few days of purchase, the scooter exhibited alarming malfunctions. Initially, it ceased to recognize my password, rendering it inaccessible via traditional means. Shortly thereafter, the vehicle completely failed to start, leaving me stranded and frustrated.

Attempting to rectify these issues proved to be a challenging ordeal. Despite my attempts to schedule a service appointment through the Ola Electric app, I was informed that the earliest available slot was three days away. This is entirely unacceptable, as the scooter was immobile and unable to be transported to the service center without intervention.

Under duress, I reluctantly agreed to pay Rs. 4129 for home service, only to endure further delays and inconveniences before the service technicians arrived. Even then, the resolution proved to be temporary, as the scooter continued to experience recurring issues with acceleration while in operation.

The culmination of these troubles occurred on 28 March 2024, when the scooter malfunctioned while in use by my sister and her young daughter, necessitating roadside assistance. The response time and lack o[censored]rgency exhibited by your team were deeply concerning and further compounded the distress of the situation.

In light of these ongoing challenges and safety hazards, I am left with no choice but to request a full refund for the defective product and demand compensation for the physical and mental trauma endured as a result of these incidents.

I urge your company to take immediate action to address these issues, as they not only reflect poorly on the quality and reliability of your products but also pose significant risks to the safety and well-being of your customers.

I expect a prompt and satisfactory resolution to this matter.