Ola Money — 3000 rs deducted and not reflected in Ola money

Today morning I tried to add 3000 Rs to my Ola money balance through Google Pay(connected to my ICICI bank account), the money got deducted but its not reflecting in Ola money balance.

Can you refund my money or get it added to Ola money please?

Below is the confirmation from ICICI bank that its credited to Ola account:
“
Dear Customer, Your transaction of Rs 3000 from ICICI Bank was successfully credited to the beneficiary OLA FINANCIAL SERVICES PRIVATE account XXXXXX6778 on 04/08/2022 07:40:36 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.
“

Name: Anurag Trivedi
Phone number connected to Ola: [protected]